I REALLY wish VM would get rid of this DAMN captcha tripe - it is p*****g me off!
If VM is so security obsessed, why have I been "allowed" to use the same password for YEARS???
If i was a robot - I would not be typing in a password!
Secondly - where did VM get their email system from - it's complete rubbish! It seems to be some North Korea cast-off & is decades behind Outlook! Whoever bought it or set it up needs to go & work for MacDonalds "would you like fries with that?"
The interface is designed to be difficult for computer programs to answer, but easy for humans, although the differences between American english and British english can produce some frustrating results.
The “Robot” interface can be triggered by “suspicious” behaviour in relation to your account access.
For example – and not necessarily exhaustively – the list is probably quite long -
Repeated login attempts to your account in a short period of time from a single location.
Repeated login attempts to multiple accounts from the same location in a short period of time.
Repeated access to an account from multiple locations and devices in a short period of time.
Frequent login attempts from areas/regions/countries where hacking is known to be prevalent.
Failure to pass previous robot tests.
First login attempt in a long period of time – etc etc etc.
Google bought the company in 2009 (including a room-full of PhD’s who do the thinking).
You could cut out the middleman and tell the authors directly what you think via the following details -
Google UK Ltd Belgrave House 76 Buckingham Palace Road London SW1W 9TQ United Kingdom
(including a room-full of PhD’s who do the thinking).
That explains it! folk who are qualified up to the eyeballs..and completely useless!
I've lost count of the number of folk who have degrees etc....who are as useful as a chocolate tea-pot!
They should have asked the punters who use the system in real life.....but that would be too easy & sensible!
Well here's a challenge for you.
As a punter using the system in real life - what would you suggest?
TFA? - Virgin could use that but it's still adding another layer of complexity to the login, which the punters are likely to resist.
How then do you protect the accounts of users who can't or won't set up TFA? Remember if you enforce it on all accounts, you have to give your customers an opportunity to set it up first, otherwise you'll lock customers out.
So what other idea's would you suggest?
Oh and before you ask - I like TFA - I have it set up on my Blizzard account, Google, Microsoft and Ubisoft accounts.
Only use Helpful answer if your problems been solved.
My sign in & password has been OK for YEARS... no one has hacked it..why would anyone want to read my emails when GCHQ / CIA or every other spy agency does it anyway???
Now we have to click on pics of salads/shops & christ knows what else - just to read email! One minute you get in with sign on /password..next name + password + tick box...then name + password + click on pics of salads or shop windows - what the hell is happening???!!! That is all using the same laptop within an hour or so......
Two factor authentication. Put it in your preferred seach engine for a fuller explanation.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.