Like other users who have posted, I got one of the "your connection has been identified as sending a high number of spam emails" letters. I have a similar question - Is there any way of getting additional information to help track down the culprit device? There are no obvious signs of infection on any of my several machines.
Is this definitely e-mail or has a higher than normal volume of out going traffic been noticed? Could it be Skype?
Any information on the email account? When was this first noticed? Which dates/times has it been noticed on? Also, what happens if I can't find the spam source / ignore the letter?
You should always take those letters seriously. A member of the VM Forum Team staff should be able to give your more details regarding which email account is concerned, but it will take them a few days to reach this thread.
_________________________________________________________ Graham I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
Virginmedia provided details of the reason for the letter and it was caused by a particular message. Thanks for the advice on things to try. It would be really helpful if more information was provided in the letter that is sent out so that it would be possible to focus on the real issue.
I'm glad we managed to clear things up for you. I hope you encounter no further issues of this nature but if you do, or if you require help with anything else, please post on this Forum and we'll be along to provide support.