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Pjm67
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Virgin e-mail contact

Hello. I'm told it is 2017 yet virgin media have no customer services e-mail or online enquiry form. Please tell me I'm an idiot and advise me how to make contact in this way. Many thanks. 

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Superuser
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Re: Virgin e-mail contact

No e-mail contact. Your contact options are set out in the "Contact Us" link at the bottom of every VM web page. Largely phone contact preferred.

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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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jamesofmerton
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Re: Virgin e-mail contact

companies are not legally required to have an email address. larger companies do not usually. i've gone into this in the past as to why not. in brief terms, it doesn't work with lots of different queries nor does having lots of different email addresses for different types of query.
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Pjm67
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Re: Virgin e-mail contact

Hello and thanks. I can't think of any big company that does not at least provide online contact form to submit (bt etc). Further chat facility on virgin is never available 

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