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Registered: ‎22-03-2010
Message 21 of 51 (195 Views)

Re: Virgin Web Mail

Well, I can't log in at all this evening! It's just a little circle going round and round. Even the 'Check Service Status' doesn't work! This is getting worse and worse!
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Registered: ‎03-09-2009
Message 22 of 51 (188 Views)

Re: Virgin Web Mail

[ Edited ]

VM web site customer section is veeerrry veeeerrrryyy slow tonight polly, not good enough.

Somehow I'm thinking they are heading for a consumer body investigation. Which if they don't improve at the very least will be damaging to their business.

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Registered: ‎22-03-2010
Message 23 of 51 (174 Views)

Re: Virgin Web Mail

I really think they want to discontinue the webmail service altogether and this is the way they are going about it.  Get rid of as many users as possible through poor service and then use 'Not enough take-up' as an excuse to close it down altogether!  Smiley Frustrated

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Fibre optic
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Message 24 of 51 (170 Views)

Re: Virgin Web Mail

Been mentioned before. Matters not plenty of web mail servers elsewhere.
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Registered: ‎22-03-2010
Message 25 of 51 (158 Views)

Re: Virgin Web Mail

....Yet I have been able to get straight in this morning!  No messing around at all!  I wonder if it could be an evening thing.........?

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Message 26 of 51 (155 Views)

Re: Virgin Web Mail

Me too area 14

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Registered: ‎22-03-2010
Message 27 of 51 (143 Views)

Re: Virgin Web Mail

....And this evening too!  So.....maybe we'll be OK - for a little while anyway, until someone mucks it up again!  This has happened before; everything goes swimmingly for a while and then it all goes haywire again.  We'll just have to wait and see.

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Fibre optic
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Message 28 of 51 (129 Views)

Re: Virgin Web Mail

It was a pig this morning first thing but is ok now. Its weird.
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Registered: ‎22-03-2010
Message 29 of 51 (114 Views)

Re: Virgin Web Mail

It's just completely inconsistent!  This morning, it wouldn't load at all, then I used a different link; from their website.  That took ages too and then it just suddenly loaded my mail, but wouldn't show my other Virgin e-mail addresses at the side.  When I tried to refresh the page, I had to go through the whole rigmarole again from the sign-on page.  At about the fourth attempt, I managed to get the page to load again and to show all my Virgin addresses!   I can't understand why they can't get it working and KEEP it working consistently!  Surely it's not too much to ask! Smiley Frustrated

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Message 30 of 51 (100 Views)

Re: Virgin Web Mail

I completely agree and mirror your experiences this morning too.
Google goes straight in.
It matters not what I use from iPhone to W10 PC the response is the same. It's dire AND why are we being ignored? Is it because no one cares or they have not got a clue why this is. (Or both)
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