With regards to the thousands of letters recently sent out by VM, regarding online security risks, advising users to take action due to the possibility of accounts sending spam.... would it be possible to have a technical person analyse at least some of them to understand what exactly is happening? I have kept my last letter with the reference number: VMIS42-F004562001. It would be most helpful if information could be posted to allow users to be more proactive in preventing future problems.
It would be interesting to know where the accounts are being accessed from and what method is being used to send the spam which VM are suggesting.
Another laughable reply from Emma_K. Do they really pay you to write that rubbish?
In reply to your last paragraph and "information on how to keep your account more secure" - might I suggest the answer is not to let Virgin Media anywhere near you email account. That would probably do the job!
So the send dates were 9 days apart, yet the receive dates 2 days apart (a Royal Mail problem I suspect LOL given everything is someone else's fault according to VM ).
So lets look at the reference numbers, I have to assume that each letter has a reference advance of 1.
The difference between the 2 letters, numbers 30,442 and assuming that the 'posted' dates of 9 days is correct that equates to 3,382 letters sent per day for customers to change their passwords again, again, again, again, again.
When this FARCE first occurred we were told that just a few accounts had suffered.
I have just received notice from my bank that several attempts have been made to access my account using the wrong password. Where are my account details....oh in the email system which VM take such care of...
So Emma when you tell us you have only limited information, we take that to mean only limited information that you are prepared to pass on.
You know the scale of this problem.
You probably know the cause of it.
By the way how is the legal action in which VM is mentioned many times progressing in California ?
Please call back and let us know how you get on......
Edit: I have thoroughly searched all the computers and devices which access this account, have not found any malware, viruses or keyloggers, and did not have a password which contained any dictionary words.