It doesn't matter if any one else is having the issue. You are and we need to sort that. Are you sure of the numerical code? Please check. That sounds like an e-mail sending error in web mail and not an e-mail opening error. We need to see the full message please. Then we can get on the case.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.