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blocky
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Unsendable links in email

Hi 

I am having difficulties sending emails which include links to my website.  These are NOT spam but I am getting the message: 

Message could not be sent. Error message from e-mail transport server: 554 - 554 5.2.0 LYyv1w0083JsSD001YyvnG Spam content found

This is proving extremely inconvenient.  Any help would be gratefully received.

Cheers

John

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Superuser
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Message 2 of 10
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Re: Unsendable links in email

Give up on web mail for these mails. Use an e-mail client as a work around. I can't count the number of times we have told VM this is getting to be a real nuisance but nothing happens to fix it. Guidance here. Use Thunderbird as the preferred client . It sets itself up automatically for VM mail. Only answer at present.

https://help.virginmedia.com/system/templates/selfservice/vm/help/customer/locale/en-GB/portal/20030...

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Superuser 2017/18
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blocky
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Re: Unsendable links in email

Cheers HowardML

I am already using Thunderbird and emails using these links do not go anywhere!

Thanks anyway and you are right, talking to VM is sometimes like talking to the proverbial brick wall!

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Message 4 of 10
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Re: Unsendable links in email

Alternatively, find an email provider that better meets your needs and is independent of any ISP.

FYI, an email client's outgoing messages being silently dropped if they trigger the outgoing spam filters is a know issue already mentioned a few time  on this forum.

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Message 5 of 10
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Re: Unsendable links in email

It would be best for the Forum Team to take a look at this. I won't refer it out of sequence because there are other higher priority issues running at the moment, where people have lost their services completely and we need to help. The Team will reach the thread in a few days. But I will say I haven't seen this issue before when using an e-mail client. VM really must get to grips with their out-going mail systems and the spam filters.

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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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Forum Team
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Re: Unsendable links in email

Hi blocky, 

 

Thanks for getting in touch, I am sorry to see you have had trouble sending some links in your emails. 

 

I will need to investigate this further. 

 

Pop me a PM with the following information:

  • The email address you are having trouble sending from. 
  • Links you are having trouble with. 
  • The exact error message. 

Keep me posted. 

 

Emma

 


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blocky
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Message 7 of 10
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Re: Unsendable links in email

Hi Emma

Happens from all email addresses

I am having trouble with all links to my site psychologicaltherapybooks.co.uk 

Error message is:

Message could not be sent. Error message from e-mail transport server: 554 - 554 5.2.0 LYyv1w0083JsSD001YyvnG Spam content found

Thanks

John

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Message 8 of 10
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Re: Unsendable links in email

Hello John

 

Thanks for that, I have asked our Postmaster to take a look, we will keep you updated.

 

 

Nicola

Virgin Media Forum Team
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blocky
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Re: Unsendable links in email

Hello Nicola

Seems like issue has been resolved as the links are now getting through.

Thanks!

John

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Message 10 of 10
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Re: Unsendable links in email

Hello John

 

I am pleased, it looks like it may have been blacklisted on Cloudmark, anyway pleased it is now working fingers crossed it continues.

 

Thank you

Nicola

Virgin Media Forum Team
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