I'm unable to send emails (but able to receive ok). I've tried to send on mail app on ipad, outlook and also directly logged into webmail.
i get the error message on webmail. "Wrong or missing login data to access email transport server smtp.blueyonder.co.uk. Please check associated accounts settings credentials. I reset my password as suggested on previous threads. I get the following error message when trying to send on ipad "an error occurred while delivering this message". Any help to resolve would be appreciated as this has gone on for a few days. Primary server is smtp.blueyonder.co.uk port 465. Other server is smtp.blueyonder.co.uk port 587.
Thanks for link. On my ipad I've got the primary outgoing mail server listed as SMTP.blueyonder.co.uk and port 465 (which I think is correct as per the list)
There is also another option which says "other smtp servers" under there it has the same settings as my primary server but the port is 587 (which isn't on the list so guessing is incorrect). Are there any other smtp servers that I should put here or would you recommend I delete and just leave the primary server). It's strange because a few days ago I could send and receive ok and havent touched the settings. Very odd.
Port 587 is the port which most US-based email providers use and Apple's software tries to "helpfully" second-guess your settings at times. Have you upgraded the ipad to IOS 10 recently? That could have inserted port 587 into your ipad settings.
Apple devices have been a source of numerous problems on this front. Suggest you have a thorough read of Ravenstar68's post on the subject before you do anything further -
That's the error message I'm getting. I've checked my service status and there are no known broadband issues. three TV issues thou. In outlook I get a pop up box ask me to enter my user name and password for the smtp.blueyonder.co.uk. Very puzzling.
When you updated your password did you remember to update Outlook with the new password? Depending on the version you are using, you sometimes have to update both the incoming and the outgoing details with the new password.
Yes I recently upgraded the ipad to 10.1 so,that could well explain where port 587 came from. In outlook even thou I enter my user name and password in the pop up dialogue box it doesn't go away it just keeps popping back up asking me to enter it.thanks for your assistance with trying to help me resolve the issue.
I've just followed those really helpful instructions. After I completed those steps outlook tests the account settings. I got server (imap4) was confirmed. But surprise surprise another error message. This time it says 'the connection to the server was interrupted. If this problem continues , contact your ISP. Xxxx@blueyonder.co.uk - sending reported error (ox800cccof).
on the plus side the annoying pop up box has disappeared.