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ronyag9
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Unable to send mail from iPhone 6s

Hi
I'm able to receive emails but not send them out, keep getting username & password incorrect. I've deleted the account and re booted but no joy
Can someone help please.
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Forum Team
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Re: Unable to send mail from iPhone 6s

Hi ronyag9, 

 

Welcome to the forums, I'm sorry to see you have been having trouble with your emails. 

 

Double check the settings are correct as sometimes if they are slightly out they can create this issue.

 

It may also help to reset you password here then remove and re-add the account with the new details. 

 

Let us know how you get on. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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Superuser
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Re: Unable to send mail from iPhone 6s

And you should read this about how to re-enter your account - absolutely vital or the problem will not go away:

http://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-DO...


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Superuser 2017/18
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Re: Unable to send mail from iPhone 6s

Hi HowardML, 

 

Good shout, some excellent information there. I will bookmark that for the next time I see one of these issues Smiley Happy

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide



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Message 2 of 4
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Helpful Answer

Re: Unable to send mail from iPhone 6s

Hi ronyag9, 

 

Welcome to the forums, I'm sorry to see you have been having trouble with your emails. 

 

Double check the settings are correct as sometimes if they are slightly out they can create this issue.

 

It may also help to reset you password here then remove and re-add the account with the new details. 

 

Let us know how you get on. 

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


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Superuser
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Message 3 of 4
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Helpful Answer

Re: Unable to send mail from iPhone 6s

And you should read this about how to re-enter your account - absolutely vital or the problem will not go away:

http://community.virginmedia.com/t5/Email/Ipad-Iphone-SMTP-why-deleting-and-recreating-an-account-DO...


-----------------------

Superuser 2017/18
Use Kudos to say thanks
Mark answer as "helpful" only when the problem is solved
Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
  • 7.2K
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Forum Team
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119 Views
Message 4 of 4
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Helpful Answer

Re: Unable to send mail from iPhone 6s

Hi HowardML, 

 

Good shout, some excellent information there. I will bookmark that for the next time I see one of these issues Smiley Happy

 

All the best

 

Emma


New around here? To find out more about the Community check out our Getting Started guide