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Peterg71
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Unable to send emails from Windows 10 Mail App

I have two Computers, a Dell Desktop and Microsoft Surface Pro 4 which worked normally until 21st November, but since that date I have been unable to send emails from the Windows 10 Mail App. The NTLWorld email account works perfectly when using web mail.

I have created another email account (outlook.com) and with that account I can send emails from both computers using the Windows Mail app. It seems to be a problem with Virgin Media emails only. Do you have a fix for this.

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Superuser
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Re: Unable to send emails from Windows 10 Mail App

How are the server details entered? Windows mail is a little different than other clients as the port numbers are entered within the server details as thus - smtp.virginmedia.com:465:1

 


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Peterg71
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Re: Unable to send emails from Windows 10 Mail App

Dear Superuser'

Thank you for your response. The server details are "smtp ntlworld.com:465:1"

It worked normally up to 21Nov, and I have not knowing made changes to any of the PC's (although Microsoft may have with one of the regular updates.

peter g

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Peterg71
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Re: Unable to send emails from Windows 10 Mail App

Although previously it happened occasionally, I am now getting a message "your NTLWorld setting are out of date" every 5 to 10 minutes, when I click on "fix" I am asked to confirm the account password, which I do each time. I have changed the password but this appears to make no difference.

peter g

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Superuser
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Re: Unable to send emails from Windows 10 Mail App

The news is not good. This is a well known issue with the Win 10 mail app which remains largely unresolved. Google for further advice on what you might be able to do to resolve. It is not a VM issue. You might need or want to use a different e-mail client to be successful. Thunderbird is often recommended.

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Superuser 2017/18
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Peterg71
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Re: Unable to send emails from Windows 10 Mail App

HowardML,

Thank you for your response, it does explain what it happening to my emails. I suspect that it is an upgrade to Office 356 which has produced a conflict somewhere in the system.

Thank you all for you help.

peter g

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Superuser
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Re: Unable to send emails from Windows 10 Mail App

If you have done this then use Outlook which is included in Office 365. It works well. Guide here:

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2723&CURRENT_C...

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Peterg71
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Re: Unable to send emails from Windows 10 Mail App

Dear HowardML,

Thank you, I have tried that and it works.

peter g

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