Yesterday I changed my account password. I reset my iPhone (6s) settings to use the new password.
I can receive emails ok from my iPhone, however I cannot send.
I've checked the settings - smpt server, SSL, port number all set correctly:
SMTP: smtp.ntlworld.com as primary and smtp.virginmedia.com as secondary Username: (firstname.lastname@example.org) Password: (your password) Use SSL: On Authentication: Password Server Port: 465
After deleting the account on my phone and resetting I am now getting a error - either user name & password incorrect (they are not as I have entered a number of times) and some times the error "connection to the server timed out" when reseting the details on the smtp tab and sometimes the error "invalid recipient email@example.com" when I try to send an email.
I had to change my password last week - everything works on my MacBook Pro , I can receive without any problem on my iPhone - but sending - just not possible - indeed from time to time it tells me that my password is wrong.
I'm sorry to hear you're having trouble sending emails on your iPhone. Many thanks for all the details you've supplied in your post. It's always handy to know what has been attempted so far.
I'll start by directing you to our help page Using Virgin Media Mail with Email clients as all the correct settings are located here. I'd recommend using our Virgin Media outgoing server which is smtp.virginmedia.com as this will generally resolve this type of problem.
Thanks for getting back to me so quick oliverlennon,
Your issue maybe different to Anhelyna as the Macbook is working for them. Could you try another password reset? If there's is more than one device affected it might be a password sync issue. Are you able to login to webmail?