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davecox
On our wavelength
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Unable to login in to emails.

Please can you help me, for the last couple of days I have been unable to login in to Virgin email web page. I enter my details on the main virgin web site, the screen go white with three dots flashing and that all I get. I can login via my phone but this is not for me, as I find this difficult to use.

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Superuser
Superuser
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Re: Unable to login in to emails.

Try pressing Ctrl + R or Ctrl + Shift + R; note that this may have to be repeated because webmail does not gracefully handle unexpected errors.

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Forum Team
Forum Team
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Re: Unable to login in to emails.

Hi davecox,

 

Really sorry about this. I've come across a few similar reports of this and am collating some examples (so please excuse the copy/paste nature of this reply). 
I need the following information please:

  • What is the domain of your email (@ntlworld.com, @blueyonder.co.uk, @virgin.net or @VirginMedia.com)?
  • What browser are you using and which others have you tried?

I'll then investigate this further.

Thanks Smiley Happy


Jen
Forum Team



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Superuser
Superuser
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Message 4 of 6
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Re: Unable to login in to emails.

Is it worthwhile amending the request to  see whether the web browser's console or address bar is showing a mixed content warning, for example, 2016-11-01-01.jpeg? The reason for suggesting this is when an unexpected error occurs in webmail the user is direct to http://redirects.virginmedia.com/ which modern web browsers block when in an HTTPS session so the unobservant are not aware of the instability of the webmail session.

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Superuser
Superuser
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Message 5 of 6
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Re: Unable to login in to emails.

Jen's actually liaised with the relevant departments the other day.

She didn't have time to update every thread but this is what she passed on to myself.

I've communicated with our other departments and this is being investigated. I don't have the fault ref yet, but it is a recognised issue and is being dealt with.

Ravenstar68

________________________________________


Only use Helpful answer if your problems been solved.

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Superuser
Superuser
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Message 6 of 6
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Re: Unable to login in to emails.

Thanks for the update and it is good to know the problem is finally being addressed.

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