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CJJE
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Unable to access emails via Outlook Mail Reader program on PC

When I try to download today emails using the Outlook mail reader on my PC I'm getting the following error message :
Task 'Synchronizing subscribed folders for.com.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for  Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'

I haven't changed any settings, and it is affecting both my PCs and all accounts.

I see unread emails on my accounts when I access them via the Webmail page, but this does not let me save them and my replies to my PC.


Chris

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Superuser
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Re: Unable to access emails via Outlook Mail Reader program on PC

Let me be clear.

Are you using the version of Outlook that is an e-mail client on your two PCs? If so which version

Have you just upgraded to win 10?

Try it now - this is often an intermittent and temporary fault.


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AotrsCommander
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Re: Unable to access emails via Outlook Mail Reader program on PC

I am getting the same issue, which started last night.

 

It is affecting both @ntlworld accounts, but the @virginmedia account seems to be unaffected.

 

I am aware that there has been a reported problem with the webmail in my area ("You may currently be experiencing intermittent access to webmail."). I can (currently, I couldn't earlier in the day) access my @ntlworld account via the webpage, but it will still not synch to my Outlook (2010) system. As I use this for my busines correspondance, this is far from ideal and it is obvious a concern.

 

While it may be fixed when the other webmail issues are, it seems wise to note this problem in case the fix for one does not fix the other.

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CJJE
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Re: Unable to access emails via Outlook Mail Reader program on PC

My Surface Pro 4 has been using Windows 10 and Office 365's Outlook programme for getting on for a year, and my other PC has been using Windows 10 for many months (and Outlook 2007). The problem has only materialised today, but is happening every time I try to access my emails.

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Superuser
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Re: Unable to access emails via Outlook Mail Reader program on PC

Thanks. We are seeing other reports. I have asked the Forum Mods to take a look.

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AotrsCommander
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Re: Unable to access emails via Outlook Mail Reader program on PC

Update: I was finally able to access my emails (I've been trying at periodic intervals all afternoon) via Outlook about fifteen minutes ago.

 

No idea whether this is a temporary thing (the intermittent webmail warning for my area is still up) or whether it is fixed properly, but I figured it was worth noting either way..

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CJJE
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Re: Unable to access emails via Outlook Mail Reader program on PC

Yep, just tried accessing my account on my Surface Pro/Outlook 365 and it's working again... Now to see if it lasts!

Chris

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Re: Unable to access emails via Outlook Mail Reader program on PC

 

Edit - Doh next time I need to make sure I put the right address in when testing.

imap.ntlworld.com works fine for me when testing over openssl

Ravenstar68

 

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nedsram
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Re: Unable to access emails via Outlook Mail Reader program on PC

Not entirely sure whether this is the same issue, but I'm getting forbidden when trying to log into webmail for ntlworld.
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Superuser
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Re: Unable to access emails via Outlook Mail Reader program on PC


nedsram wrote:
Not entirely sure whether this is the same issue, but I'm getting forbidden when trying to log into webmail for ntlworld.

No it's not - start your own thread please.

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