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Dellie1
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Unable to access emails on imac

Bearing in mind i am not remotely technical, can someone help me access my emails? I've had weeks of logging in and just getting the word "Forbidden" on the screen and now I'm just getting the 3 little dots that show "loading" but nothing's happening. I'm getting them ok on my iphone. My email is the ancient ntlworld.com.  I can't even find a way of contacting Virgin about this!!

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Superuser
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Re: Unable to access emails on imac

This issue has been ongoing for far too long and until Virgin Media address the issue you will have to do the following:

  • Forbidden ⇒ clear web browser cache or try private or incognito mode
  • 3 dots ⇒ try pressing command + R (reload page) or command + shift + R (bypass web browser cache to reload page)

You may want to consider accessing your email via an email client until Virgin Media solve this issue.

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