on 03-02-2011 20:02
You may think that you have fixed the problem, but I can assure you that you haven't. Any attempt to access my email via Windows Live Mail results in the following message:
Unable to send or receive messages for the Virginmedia (angus.macdonald10) account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.
Server Error: 0x800CCC90
Server Response: -ERR [AUTH] Username and password not accepted.
Windows Live Mail Error ID: 0x800CCC92
This is using exactly the same username/password which gives me access to webmail. As others have said, webmail is an acceptable substitute only when I am on the road and need to check messages. As a daily email tool it is worthless.
I have checked all if the settings in Live Mail as per your guide (and I have just retired after 35 years in IT, so I'm pretty confident I've got them right).
I signed up for the complete Virgin package, on cable, when I moved house two weeks ago. At the present rate of progress Virgin is very unlikely to get more than a month's money out of me. This is not what I signed up for (and that's without starting on the problem of having to turn the Superhub firewall off to stop the thing dropping the internet connection 8 times a day).
Maybe I should try again in a few years when this has become a professional operation?
04-02-2011 09:37 - edited 04-02-2011 09:38
Just as a follow-up to this message, when I check the status page for the Virgin network I get the following error message:
You will currently be experiencing problems accessing the My Virgin Media area on our website. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
1. I have absolutely no problem accessing My Virgin media
2. I still can't get email on an email client
There is no sign of the email status message which was there two days ago despite the fact that the problem still exists, and there is a message about a non-existent fault!
Does anyone at VirginMedia actually know what is going on with their network?