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RachelC
Posts: 3
Registered: ‎22-05-2012

Supanet emails

I don't know if anyone else has the same problem as me but Supanet is my ISP and my main email address is a supanet.com address.  I have configured my outgoing SMTP settings as per the guidelines on the Virgin site, however when they arrive, at their destination the From line states that it is sent from my blueyonder address 'on behalf of' my supanet address.

 

Is there any way to prevent this happening so that when emails arrive at their destination the From line just reads that it's from my supanet email address?

 


Thanks

Rachel

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scooby52
Posts: 29
Registered: ‎03-08-2010

Re: Supanet emails

Rachel,

 

Maybe I am missing something, but if Supanet is your ISP, why not use their mail server?

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Trickiejohn
Posts: 2,962
Registered: ‎27-02-2011

Re: Supanet emails

There is an answer on here somewhere :smileyhappy:

you need to search for it, as I'm to lazy :smileyhappy:


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RachelC
Posts: 3
Registered: ‎22-05-2012

Re: Supanet emails

Hi Scooby

 

I can receive emails via the POP3 for Supanet but I can't send as I have had to change outgoing settings in line with Virgin Media's SMTP settings.  The trouble is, when emails get to their destination they now say that they are from my VM email address on behalf of my Supanet address.  I've had a look at other posts on the forum but there's nothing really recent which would indicate that this had been addressed which is why I posted the query again :smileysad:

 

Rachel

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RachelC
Posts: 3
Registered: ‎22-05-2012

Re: Supanet emails

Hi Tricklejohn

 

If you are too lazy to post anything helpful, then I'm surprised you have bothered to reply to my message

 at all

 

As I have said above, I have searched but there isn't anything I can find that is within the past 2 months so I made what I consider to be a reasonable query in the circumstances.

 

Rachel

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Graham_A
Posts: 2,549
Registered: ‎22-02-2010

Re: Supanet emails


RachelC wrote:

Hi Scooby

 

I can receive emails via the POP3 for Supanet but I can't send as I have had to change outgoing settings in line with Virgin Media's SMTP settings.  The trouble is, when emails get to their destination they now say that they are from my VM email address on behalf of my Supanet address.  I've had a look at other posts on the forum but there's nothing really recent which would indicate that this had been addressed which is why I posted the query again :smileysad:

 

Rachel


Have you registered your Supanet address as an additional email address in VM webmail?

 

If you register your Supanet email with VM via their webmail interface you will be able to set it so that the emails you send through the vm server show your Supanet address and this can be set as the reply to address. The instructions on how to do that can be found here: http://help.virginmedia.com/system/viewArticle.jsp?uuid=AA14F60B-8E94-4215-95C8-000432F6B268

 

However, some email clients will show the email as being sent from your VM address on behalf of your own domain address, but replies should still go to the own domain address.

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Graham
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