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On our wavelength
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Registered: ‎20-08-2009
Message 1 of 7 (461 Views)

Strange Email Suppose To Be From Virginmedia

[ Edited ]

I received an email which says Virgin,actual sender @ntlworld.com

 

Now the email is about security and I need to update my information. As Virgin email has been having problems lately(which is has).  I clicked the link and got a GET ME OUT OF HERE NOW message on the screen.  So looks like a scam email.

 

Anyone else get this one?

 

Oh and I running scans just in case.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


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Superuser
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Message 2 of 7 (853 Views)
Helpful Answer
confirmed by delilah
‎19-05-2017 18:01

Re: Strange Email Suppose To Be From Virginmedia

The latest one listed on the Security forum is this: http://community.virginmedia.com/t5/Security-matters/Latest-Phishing-News-19-05-2017/m-p/3427406#U34...

You can check there for other recent ones as well.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.

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Wise owl
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Message 3 of 7 (846 Views)
Helpful Answer
confirmed by delilah
‎19-05-2017 18:01

Re: Strange Email Suppose To Be From Virginmedia


delilah wrote:

I received an email which says Virgin,actual sender @ntlworld.com

 

Now the email is about security and I need to update my information. As Virgin email has been having problems lately(which is has).  I clicked the link and got a GET ME OUT OF HERE NOW message on the screen.  So looks like a scam email.

 

Anyone else get this one?

 

Oh and I running scans just in case.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Emails which ask the recipient to click on this link to resolve activation, account, security or any other issues are invariably malicious. Links contained in unsolicited emails should never be clicked on.

End of.




It's What I Do.
I Drink and
I Remember Things.

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Superuser
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Message 5 of 7 (777 Views)
Helpful Answer
confirmed by delilah
‎20-05-2017 07:06

Re: Strange Email Suppose To Be From Virginmedia


cybmole wrote:

the BIG BIG clue is that Virgin don't do email.  you cant email them , they don't email you.

 


Actually, they do email you.  But they will never ever ask you to click a link to update your security information.

I've had legitimate emails from Virgin Media for a number of reasons, not least a survey about customer services.  Those links NEVER ask for security details, credit cards etc.

The most recent was a survey about their letters, and no that didn't ask me for any personal information either.

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Superuser
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Message 7 of 7 (577 Views)
Helpful Answer
confirmed by delilah
‎22-05-2017 08:23

Re: Strange Email Suppose To Be From Virginmedia

[ Edited ]
Email addresses can be spoofed very easily, so the owner of the ntlworld address is most likely not the one sending the mail.

While there are methods that will reduce the likelihood of spoofing, they don't prevent it altogether.

btw Virgin Media don't use addresses ending in ntlworld.com for official communication. So there's a big clue there that it is fake.
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Superuser
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Registered: ‎22-02-2010
Message 2 of 7 (854 Views)
Helpful Answer
confirmed by delilah
‎19-05-2017 18:01

Re: Strange Email Suppose To Be From Virginmedia

The latest one listed on the Security forum is this: http://community.virginmedia.com/t5/Security-matters/Latest-Phishing-News-19-05-2017/m-p/3427406#U34...

You can check there for other recent ones as well.

_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
Wise owl
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Registered: ‎09-09-2009
Message 3 of 7 (847 Views)
Helpful Answer
confirmed by delilah
‎19-05-2017 18:01

Re: Strange Email Suppose To Be From Virginmedia


delilah wrote:

I received an email which says Virgin,actual sender @ntlworld.com

 

Now the email is about security and I need to update my information. As Virgin email has been having problems lately(which is has).  I clicked the link and got a GET ME OUT OF HERE NOW message on the screen.  So looks like a scam email.

 

Anyone else get this one?

 

Oh and I running scans just in case.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]


Emails which ask the recipient to click on this link to resolve activation, account, security or any other issues are invariably malicious. Links contained in unsolicited emails should never be clicked on.

End of.




It's What I Do.
I Drink and
I Remember Things.
Community elder
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Message 4 of 7 (428 Views)

Re: Strange Email Suppose To Be From Virginmedia

the BIG BIG clue is that Virgin don't do email.  you cant email them , they don't email you.

 makes it very easy to spot the fakes Smiley Happy

 if Virgin have a big  network/security issue, you may read about it in the press, or here, but you for sure will not get an email about it

Superuser
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Message 5 of 7 (778 Views)
Helpful Answer
confirmed by delilah
‎20-05-2017 07:06

Re: Strange Email Suppose To Be From Virginmedia


cybmole wrote:

the BIG BIG clue is that Virgin don't do email.  you cant email them , they don't email you.

 


Actually, they do email you.  But they will never ever ask you to click a link to update your security information.

I've had legitimate emails from Virgin Media for a number of reasons, not least a survey about customer services.  Those links NEVER ask for security details, credit cards etc.

The most recent was a survey about their letters, and no that didn't ask me for any personal information either.

________________________________________


Only use Helpful answer if your problems been solved.

Joining in
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Registered: ‎20-05-2017
Message 6 of 7 (346 Views)

Re: Strange Email Suppose To Be From Virginmedia

I HAVE HAD EXACTLY THE SAME EMAIL ABOUT SECURITY. IT COMES FROM A MALE WITH AN NTLWORLD.COM ADDRESS.

EVEN SHOWS THEIR FULL  EMAIL ADDRESS, OBVIOUSLY I DIDN'T CLICK ON THE SUPPLIED LINK ,, IT SEEMS TO BE ALL TOO PREVALENT

AND IT IT'S A DAILY OCCURRENCE  THESE DAYS. IT STRIKES ME IT WONT BE LONG BEFORE WE WONT WANT TO BE OPENING ANY EMAILS 

AT ALL....

Superuser
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Message 7 of 7 (578 Views)
Helpful Answer
confirmed by delilah
‎22-05-2017 08:23

Re: Strange Email Suppose To Be From Virginmedia

[ Edited ]
Email addresses can be spoofed very easily, so the owner of the ntlworld address is most likely not the one sending the mail.

While there are methods that will reduce the likelihood of spoofing, they don't prevent it altogether.

btw Virgin Media don't use addresses ending in ntlworld.com for official communication. So there's a big clue there that it is fake.
________________________________________


Only use Helpful answer if your problems been solved.