Menu
Reply
  • 14
  • 0
  • 0
ally6869
Joining in
188 Views
Message 1 of 13
Flag for a moderator

Still no help or reply

We have reported an issue, where we cannot reply to any person who has a virgin media account, or a blue yonder email, it comes back as undelivered. I have posted, with no reply, how do you get help or assistance from Virgin, where is the postmaster and the place to report errors like this, can someone PLEASE help, 

0 Kudos
Reply
  • 8.3K
  • 520
  • 2.3K
Superuser
Superuser
178 Views
Message 2 of 13
Flag for a moderator

Re: Still no help or reply

Have you followed the advice posted

HERE ?


0 Kudos
Reply
  • 14
  • 0
  • 0
ally6869
Joining in
172 Views
Message 3 of 13
Flag for a moderator

Re: Still no help or reply

yes we have, below is what is coming back as an "undelivered email". I have removed the customers details.

AOL sorted it and said we have unblocked, and now sorted. It is every email connected to Virgin.

BELOW is what is coming back, you can see it is not spam. 

Delivery has failed to these recipients or groups:

**********@ntlworld.com
There's a problem with the recipient's mailbox. Please try resending the message. If the problem continues, please contact your helpdesk.


The following organization rejected your message: mx.mnd.ukmail.iss.as9143.net.

 

 

 

Diagnostic information for administrators:

Generating server: exch-2010-smtp-out-02.livemail.co.uk
(name of the sender)
mx.mnd.ukmail.iss.as9143.net
Remote Server returned '<mx.mnd.ukmail.iss.as9143.net #5.2.0 smtp; 554 5.2.0 4bSS1u01Y0c2tVx01bSTgq Spam content found>'
Original message headers:

Received: by exch-2010-smtp-out-02.livemail.co.uk (Postfix, from userid 500)
id C870A9EE3E3; Sun, 6 Nov 2016 11:26:26 +0000 (GMT)
X-Spam-Checker-Version: SpamAssassin 3.3.1 (2010-03-16) on
exch-2010-smtp-out-02.livemail.co.uk
X-Spam-Level: **
X-Spam-Status: No, score=2.4 required=7.0 tests=HTML_MESSAGE,RDNS_NONE
autolearn=disabled version=3.3.1
Received: from WINHEXFEEU3.win.mail (unknown [217.160.154.163])
by exch-2010-smtp-out-02.livemail.co.uk (Postfix) with ESMTP id 80E509EE3DB
for (Name of sender) Sun, 6 Nov 2016 11:26:26 +0000 (GMT)
Received: from WINHEXBEEU17.win.mail (10.76.18.39) by winhexbeeu31.win.mail
(10.76.18.46) with Microsoft SMTP Server (TLS) id 15.0.1178.4; Sun, 6 Nov
2016 12:26:25 +0100
Received: from WINHEXBEEU17.win.mail ([fe80::59d5:6cbe:46b2:bc91]) by
winhexbeeu17.win.mail ([fe80::59d5:6cbe:46b2:bc91%15]) with mapi id
15.00.1178.000; Sun, 6 Nov 2016 12:26:25 +0100
From: Raffles Cockapoos <info@rafflescockapoos.co.uk>
To: "****************@ntlworld.com" <elainethomson@ntlworld.com>
Subject: Re: Raffles - Pre-reservation form
Thread-Topic: Raffles - Pre-reservation form
Thread-Index: AQHSOCCbIZot7R5OZkKgm7MKXgpHWw==
Date: Sun, 6 Nov 2016 11:26:24 +0000
Message-ID: <D444C388.2CD98%info@rafflescockapoos.co.uk>
Accept-Language: en-GB, en-US
Content-Language: en-US
X-MS-Has-Attach:
X-MS-TNEF-Correlator:
user-agent: Microsoft-MacOutlook/14.6.9.160926
x-ms-exchange-messagesentrepresentingtype: 1
x-ms-exchange-transport-fromentityheader: Hosted
x-originating-ip: [86.141.56.120]
x-1and1-spam-score: 0.1/10
x-1and1-spam-level: None
x-1and1-expurgate-category: clean
x-provags-id: V02::g7xlhSJrb4QjhFQ6jlCYMqVTXHclIiWOSlYcViPIXYv5J
TztstXo7L0chyohmZNbJ7XnX5kVvvtbhvGsB0EF8wPNlpe/qSK
gmSgwNbFnmAnHe7W4ush+X+DeYd0KnxM9N4Eq/RBT59lcKG0vu
o/jdUcRN0wCGxkdeQz7DVsxmPVYBNtqW22emxdsciPBGWGa
x-routing-0be3562e-11e2-4fc7-b5a6-c7ea0e0bf210: 1.0.0.0
Content-Type: multipart/alternative;
boundary="_000_D444C3882CD98inforafflescockapooscouk_"
MIME-Version: 1.0

 

 

 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

0 Kudos
Reply
  • 14
  • 0
  • 0
ally6869
Joining in
169 Views
Message 4 of 13
Flag for a moderator

Re: Still no help or reply

below is AOL reply to us, sorted in 2 hours

Hello,

I am contacting you regarding the mail delivery issue concerning a URL
listed in your email.

The block on this URL 'rafflescockapoos.co.uk ' has been removed. Please
allow 24 - 48 business hours for this removal to take effect.

0 Kudos
Reply
  • 14
  • 0
  • 0
ally6869
Joining in
162 Views
Message 5 of 13
Flag for a moderator

Re: Still no help or reply

Also it is worth noting, we don't send bulk emails, this is a reply to a customer ordering or communicating with single messages. Also it is ONLY Virgin, NTL and Blueyonder emails that we hare having this "undelivered message". No other provider. 

0 Kudos
Reply
  • 8.83K
  • 1.2K
  • 3.59K
Superuser
Superuser
160 Views
Message 6 of 13
Flag for a moderator

Re: Still no help or reply

I have flagged this post to the moderator so that they can remove the private email address of your customer from this thread. However that won't happen now until the morning. So in the meantime your customers email address is publicly available for spammers.

@ModTeam please refer this and the other thread from the op to the forum team for attention. The original post was on 7/11
_________________________________________________________
Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
0 Kudos
Reply
  • 14
  • 0
  • 0
ally6869
Joining in
157 Views
Message 7 of 13
Flag for a moderator

Re: Still no help or reply

Ok thank you for this, I thought I had done this before I copied and pasted. However what the heck do we do to get this resolved, no answer and no replies, 

 

0 Kudos
Reply
  • 8.3K
  • 520
  • 2.3K
Superuser
Superuser
152 Views
Message 8 of 13
Flag for a moderator

Re: Still no help or reply

I think you've no reverse DNS set up for the host name, but Ill ask someone more knowledgeable to take a look.  In which case you HAVEN'T followed the advice we pointed you to.

 

 


0 Kudos
Reply
  • 14
  • 0
  • 0
ally6869
Joining in
140 Views
Message 9 of 13
Flag for a moderator

Re: Still no help or reply

Thank you, I have sent your message regarding reverse DNS, but I don't think it is this, as it is not AOL, or BTinterent or any other provider just Virgin.

0 Kudos
Reply
  • 13.65K
  • 720
  • 4.73K
Superuser
Superuser
123 Views
Message 10 of 13
Flag for a moderator

Re: Still no help or reply

First thing I did was have a look at the DNS of the server that generated the bounce.  As in most cases this is the same server that tried delivering the mail.

> set type=a
> exch-2010-smtp-out-02.livemail.co.uk
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Non-authoritative answer:
Name:    exch-2010-smtp-out-02.livemail.co.uk
Address:  213.171.216.26

> set type=ptr
> 213.171.216.26
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Non-authoritative answer:
26.216.171.213.in-addr.arpa     name = exch-smtp-out.livemail.co.uk
>

So it looks like you are using 1&1 as your Email provider - is this correct.

Curiously the Reverse DNS doesn't exactly match the hostname which might raise the spam score a little.

Based on this your SPF record doesn't look right either.  Again this will increase your spam score.

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\timdu>nslookup
Default Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

> set type=txt
> rafflescockapoos.co.uk
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Non-authoritative answer:
rafflescockapoos.co.uk  text =

        "v=spf1 include:servers.mcsv.net ?all"
> servers.mcsv.net
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Non-authoritative answer:
servers.mcsv.net        text =

        "v=spf1 ip4:205.201.128.0/20 ip4:198.2.128.0/18 ?all"

As it shows mailchimp's servers but not the IP address of the server that was actually delivering the message.

Ravenstar68

________________________________________


Only use Helpful answer if your problems been solved.

0 Kudos
Reply