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Spam Content Found

We are a picture library with 50,000 contributors. We send them monthly updates but those of our members who have accounts with / / / never receive them because they are bounced as spam with the following message:

The mail system
<>: host[] said:
554 5.2.0 NMJG1u00d4iD8vh01MJHQR Spam content found (in reply to end of
DATA command)
Reporting-MTA: dns;
X-Postfix-Queue-ID: B94B5521A5E
X-Postfix-Sender: rfc822;
Arrival-Date: Tue, 20 Dec 2016 21:18:16 +0000 (GMT)

Final-Recipient: rfc822;
Original-Recipient: rfc822;
Action: failed
Status: 5.2.0
Remote-MTA: dns;
Diagnostic-Code: smtp; 554 5.2.0 NMJG1u00d4iD8vh01MJHQR Spam content found

From: Gwyn Headley <>
Subject: Merry Christmas! from fotoLibra

Our emails need to contain links and images; otherwise we follow all requisite protocols for bulk email sending. We have read your article "Email Spam Content Found error 550 - 554 [ New ] on ‎12-10-2016 10:37" and followed the recommendations given, yet our emails are still classed by you as spam. What more can we do?

Gwyn Headley & Jacqui Norman, from fotoLibra


[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

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Re: Spam Content Found

Hello Gwyn and Jacqui


Welcome to our forum, I am so sorry to hear of your problems emailing our domains we will do our best to help.

We are in the process of making some changes to all our mailboxes that will hopefully fix your problem Spam Folder Settings Change

This is quite a big job as we have many mailboxes to consider but fingers crossed we hope to finish it early January. Once we have completed it if you find you are still having problems please let us know and we will be happy to investigate.


Many thanks for your patience


Virgin Media Forum Team
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