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AmandaH1
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Someone has hacked daughters email account and changed her password

Hi

 

Someone has hacked my daughters Facebook and email account.

 

we have nearly sorted the Facebook, but her ntlworld.com email account they have changed the password and she can not enter her account to change the password.

 

Any advise please?

 

 

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Superuser
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Re: Someone has hacked daughters email account and changed her password

Your husband can change the password on your daughters account then,

If he logs in to http://my.virginmedia.com using his main account email and password and goes to my profile->Manage accounts he can change the password on any of the sub accounts.

After which your daughter can log in to my.virgnmedia.com using her password and change the account password to one of her choosing.

Ravenstar68

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Only use Helpful answer if your problems been solved.


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Superuser
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Re: Someone has hacked daughters email account and changed her password

Is it a secondary email address (as in one you have set up on YOUR account) or is she the primary account holder?

 


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AmandaH1
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Re: Someone has hacked daughters email account and changed her password

Hi

 Thank you

I think my husband has the main account and then we all have our own accounts from there?

 

Thank you

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Superuser
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Re: Someone has hacked daughters email account and changed her password

Your husband can change the password on your daughters account then,

If he logs in to http://my.virginmedia.com using his main account email and password and goes to my profile->Manage accounts he can change the password on any of the sub accounts.

After which your daughter can log in to my.virgnmedia.com using her password and change the account password to one of her choosing.

Ravenstar68

________________________________________


Only use Helpful answer if your problems been solved.

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AmandaH1
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Re: Someone has hacked daughters email account and changed her password

Thank you

Life has been restored!!!

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