08-02-2013 18:10 - edited 08-02-2013 18:10
I've followed the following instructions to try and get an old lineone and tiscali pop email account to work in Outlook 2010 but haven't had any luck.
I've added them into the webmail and ensured POP is enabled.
Ensured the 'incoming mail server' to : pop3.tiscali.co.uk & pop3.lineone.net
Ensured the SMTP server requires authentication box is ticked and have entered credentials.
Changed the incoming server (POP3) port to 995 and outgoing server (SMTP) to 465 and ensured the box is ticked that says 'this server requires an encrypted connection (SSL)' and changed the type of encrypted connection to SSL but now when when I test connection it says:
'Log onto incoming mail server (POP3): Outlook cannot connect to your incoming (POP3) e-mail server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Please could I have some help?
on 10-02-2013 10:01
That message is pointing towards Tiscali and Lineone, the error is telling us that there is a problem with the incoming settings which is the email address companies settings. You will only need our outgoing settings which is SMTP - port 465 - smtp.virginmedia.com and your Virgin Media primary email address and password to connect to the outgoing server. This would go in the outgoing server settings, in the picture below you would need to select the options I have circled and then enter these details.
on 10-02-2013 10:06
just a quick google of how to setup tiscali email using outlook
but if you are using a virgin media connection you can use the smtp settings that james has supplied above, with your virgin media email address and password.
on 10-02-2013 12:33
thanks for letting us know its working
on 10-09-2013 11:37
I have the same problem.
I have a lineone email address and have had it about 20 years.
I am a Virgin Media customer for phone, Broadband and TV.
I am not receiving my emails from Lineone and yesterday never received the for about 9 hours and then received som for a while but nothing overnight and nothing this morning.
I have looked at webmail but nothing there either.
I have tested on OUTLOOOK 2010 and it states test emails have been sent but see nothing on webmail nor in outlook.