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Making Waves
ckraina
Posts: 5
Registered: ‎10-01-2011

Samsung GT-S5620

I bought the above phone recently and have had problems getting onto my virgin email.  Having read some tips and set the phone up as suggested through this forum I eventually managed to get into my email box and download my emails.  That was it I thought I'd cracked it, however, not so simple.  I cannot send emails.  Has anyone had the same problem and can provide the elusive set up details? 

 

Many thanks

 

CK

 

 

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Trust Me, I’m a Doctor
DJ-Shadow
Posts: 1,637
Registered: ‎09-03-2010

Re: Samsung GT-S5620

Hello

 

Which domain are you on, if it NTLWorld.com then you cannot send emails when you are off the VirginMedia cable network.

 

Mike

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Making Waves
ckraina
Posts: 5
Registered: ‎10-01-2011

Re: Samsung GT-S5620

Mike, many thanks for your speedy response. I'm using virginmedia.com is that one and the same, if so its a pity because I bought the phone to be able to send messages? perhaps vrigin should do something about it and offer this enhanced service to their customers. Perhaps then I need to open a Google account? CK
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Trust Me, I’m a Doctor
DJ-Shadow
Posts: 1,637
Registered: ‎09-03-2010

Re: Samsung GT-S5620

Hello

 

It should work what error message do you get. Although they are the same they are different.

 

Mike

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Omniscient
slated
Posts: 6,457
Registered: ‎28-01-2010

Re: Samsung GT-S5620

If you are still stuck, try the settings listed in this post:

http://community.virginmedia.com/t5/Email/unable-to-receive-virgin-net-e-mails-on-blackberry-handset...

_____________________________________________________________________
if you just want to say thanks > click 'kudos' +☆ :smileyhappy:
if this has also helped answer your question > click 'helpful answer' also
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Making Waves
ckraina
Posts: 5
Registered: ‎10-01-2011

Re: Samsung GT-S5620

The error message I get is 'No Response', which can't be right as the 2 recipients I am trying to send to are waiting by their computers.

 

In fact once I had typed the message and pressed 'send' it does try to send the message but after a short period of time comes up with the above message.

 

CK

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Fix-a-Lot
Paul_B
Posts: 4,479
Registered: ‎18-03-2010

Re: Samsung GT-S5620

Hi ckraina,

 As the Samsung is not a supported product our support is limited. Would you note the settings you have set up on the phone and post them. If you connect to a virgin connection can you send the mails instead of using the mobile network?

Regards.


Paul Buchanan
Help & Support Forum Team


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Making Waves
ckraina
Posts: 5
Registered: ‎10-01-2011

Re: Samsung GT-S5620

Paul B

 

Many thanks to all and by following instructions and set ups people on the forum have have sent I have cracked it and can now send and receive e mails thru my Samsung.

 

A certain karma has returned to my life.

 

CK:smileyhappy:

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