on 27-07-2012 20:56
Seems a good idea but the guy trying to sort my email problem deleted my long standing email account from the email client in the process. It was my main account, had stacks of emails which I needed and neither he nor another so called techie have been able to recover it from anywhere yet!! Beware remote control ......
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on 27-07-2012 21:03
on 27-07-2012 21:55
If it has been deleted from webmail by you having it set your email client to delete when emails are downloaded from the server then those emails are gone forever and no one can retrieve them as no copies are kept on the servers anywhere.
on 27-07-2012 22:02
Gmail messages, the other email account on the client, are still on the server so I would assume that the ntlworld messages should be .... now have a complaint in, been acknowledged so hopefully I'll get a response to it
on 27-07-2012 22:08
Didn't think it necessary to back up email messages which in theory are accesssible on the server .... I wouldn't have been backing up if I'd accessed email direct through the browser
on 27-07-2012 22:17
mejaybee wrote:Gmail messages, the other email account on the client, are still on the server so I would assume that the ntlworld messages should be .... now have a complaint in, been acknowledged so hopefully I'll get a response to it
As above if your emails do not show in webmail they are gone, have you checked to see if they are still there.
on 27-07-2012 22:25
Certainly have checked, I and the techies, it's the old chestnut of the 'ntlworld' addresses which seem to get lost somewhere when they reorganise
on 27-07-2012 23:26
If you were downloading emails to your computer through an email client then they should still be available.
Which email client were you using?
Outlook Express stores your emails in .dbx files in one or more of the following locations:
C:\Documents and Settings\User Name\Application Data\Identities\
C:\Documents and Settings\User Name\Application Data\Microsoft\Outlook Express\
C:\Documents and Settings\All Users\Application Data\Microsoft\Outlook Express\
The Address Book is located in C:\Documents and Settings\User Name\Application Data\Microsoft\Address Book\
Outlook emails are held in a .pst file. The default location for this file is %userprofile%\Local Settings\Application Data\Microsoft\Outlook
The Address book is held in a .pab file.
Vista uses Windows Mail and the .dbx files are held in C:\Users\username\AppData\Local\Microsoft\Windows Mail
In Windows 7 and Vista the default location of the Outlook .pst file is held in C:\Users\username\AppData\Local\Microsoft\Outlook
Thunderbird stores email files in the profile folder which is located in %USERPROFILE%\Application Data\Thunderbird\Profiles\XXXXXXXX.default\Mail\
Inside the profile folder should be a subfolder for each of your mail accounts and another one for "Local Folders". Each of those contains files with the names matching your Thunderbird folder names.
Each Thunderbird mail folder is stored in two files named after this mail folder name:
A File with no extension stores email messages in plain text format, one after another. This file is larger than the MSF index.
A corresponding (smaller) .MSF file contains mail folder indexes and preference data. Thunderbird figures out what part of the message to be displayed, the order of messages within a folder, and the like - all based on the .MSF file information. It is important to note that .MSF files do not contain any email messages and, all in all, are redundant. Thunderbird will rebuild .MSF files as needed if they are missing.
Hope this helps.
on 28-07-2012 09:10
I use Thunderbird and that solution was sounding really good. I tried to track down the profile folder (the client is on my XP pc) and there is a profile subfolder: Mozilla Thunderbird/defaults/profile, but it's empty.
That's the only profile folder re Thunderbird that showed up on a search. I've just checked that the gmail account still works through Thunderbird by sending test message to myself and it does so presumably the ntlworld account was the default and can only assume that when when the virgin guy deleted the account it also deleted the profile details.
Many thanks for your constructive help - now not feeling too bad about events though as I eventually realised I'd used email on my phone a couple of days back so joy of joys a lot of the info I thought I had lost is sitting on there.
on 28-07-2012 09:50