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Lotty321
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Receiving emails intermittent

Hello,

For the last day or two, my Apple Mail has been receiving some of my @ntlworld.com but not all. Having checked this account at virgin webmail, I can see, for example, my Virgin Media bill appeared  here yesterday but this email has not appeared on my Apple Mail client. Also several emails sent to me by my daughter using a @virginmedia.com address have not appeared on my webmail or my mac mail. I realise there is a service alert for intermittent emails at the moment, however this suggests refreshing the screen would solve the problem. I have done this without success. Grateful for advice, thanks.

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Re: Receiving emails intermittent

Hi Lotty321, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with the emails being intermittent.

 

There was an open fault for this issue ref F004841712, which looks like it may now have been resolved. 

 

How are things looking for you now? 

 

If you are still having trouble are your settings the same as those found here? 

 

Are you able to access Webmail ok from your device? 

 

Keep us posted

 

Emma


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