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Emerging Talent
Mandy46
Posts: 24
Registered: ‎22-06-2011

Re: Can,t log in to my blueyonder email address

Hi,i,ve been trying to log in to my blueyonder email address which i,ve been using for the past 9years but when i tried today i kept getting a message saying my blueyonder.co.uk email address isn,t recognised??? Can you advise please as i need to access it urgently.

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can,t log in to my blueyonder email address

try logging in via:

https://mail.blueyonder.co.uk

 

if that does not work, check here:

https://ipauth.virginmedia.com/SSO_BLUEYONDER/servlet/StartupServlet

to see whetehr your blueyonder address is actually a secondary alias (i.e. not the first to have been created), and which is the associated primary alias (aka username) for the acount.

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if this has also helped answer your question > click 'helpful answer' also
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Wizard
why_oh_why
Posts: 112
Registered: ‎29-01-2010

Re: Can,t log in to my blueyonder email address

[ Edited ]

Hi Slated..

 

Thankyou for the info and the https://mail.blueyonder.co.uk link.

 

When I log in to VM mail through the homepage Email "Tab"  I get the login and enter the email and password and it seems to go well but then i get a Google Apps service error page.

 

http://www.melville-vs-medway.webspace.virginmedia.com/virgin/google-vm-email.jpg

 

I came in here looking for help and read your reply.

When I cicked on the mail.blueyonder link I was redirected directly to the email account I had logged into.

I didn't realise at the time I was still logged in to my VM email account. As this is my main account I was also logged into My VM.

 

I can see this as a serious security issue to account holders as you can see from the image there is a log out link on the top right of the page but it's very small and i can see account holders missing this. I didn't see it untill I went back to the screen shot as my page wasn't full screen at time I logged in.

 

Account holders using computers that are away from home might leave the page in a logged in state.

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Omniscient
slated
Posts: 6,452
Registered: ‎28-01-2010

Re: Can,t log in to my blueyonder email address

[ Edited ]

you are not the only person to see this as a security issue! See:

http://community.virginmedia.com/t5/Email/Webmail-quot-Google-Apps-server-error-quot-message-Urgent/...

_____________________________________________________________________
if you just want to say thanks > click 'kudos' +☆ :smileyhappy:
if this has also helped answer your question > click 'helpful answer' also
Please use plain text.
Emerging Talent
Mandy46
Posts: 24
Registered: ‎22-06-2011

Re: Can,t log in to my blueyonder email address

Thanks everyone for the replies and links :i tried logging in again to my blueyonder account via these links but still no joy :smileymad: as it still just keeps saying that my username /blueyonder email id isn,t recognised. I also tried the forgotten password incase it,s that although am certain it,s not but even then i,m still getting the same "not recognised/valid" email id :smileysad:are there any virgin staff here who can get this sorted please??!

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Making Waves
flbt
Posts: 9
Registered: ‎23-08-2011

Re: Can,t log in to my blueyonder email address

You will need to call in for confirmation and password reset DPA required

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