I attempted to create an additional Virgin Media email address for my wife but, for some reason it didn't go through. Messages sent to the account were returned as undeliverable. So I tried again, using the original address, but VM said that that the name was already in use, and suggested adding an additional '1' at the end. For example (without using the actual names) ab.smith was in use, but ab.smith1 was free. So I chose that one. But is there a way of getting the original name (without the '1') back again?