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Making Waves
AndrewStevenson
Posts: 2
Registered: ‎09-06-2010

Problems with blueyonder.co.uk email

really hacked off

 

totally been unable to use Outlook 2007 since move to gmail

 

using windows7 so update tool does not work

 

checked manual settings several times and still get error messages - server name can't be found on network

 

tried thunderbird - manual settings don't work there either

 

been virgin customer for 10 + years and the fact that major email clients are not supported by tech support tells me a lot

 

if anyone can help please let me know

if anyone has same problem again please let me know - perhaps we can mount joint action against virgin!

 

 

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Superuser
paultechy
Posts: 9,340
Registered: ‎08-06-2010

Re: Problems with blueyonder.co.uk email

yeah you need to alter the server settings 

 

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE...

 

yeah i know it designed for @virginmedia.com just need to replace that with @blueyonder.co.uk 

 

hope this helps 

 

Paultechy.

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Boffin
sdoerr
Posts: 170
Registered: ‎23-02-2010

Re: Problems with blueyonder.co.uk email

[ Edited ]

As Paul says, his guide should work if you replace virginmedia.com with blueyonder.co.uk, though I'd add a couple of comments:

 

  • wherever username is mentioned, I think this needs to be the primary email address as chosen arbitrarily by Virgin (you can find out what it is through selfcare.blueyonder.co.uk). In my case, although the email address I generally use is john.smith@..., my username is jsmith@...
  • if you need to access the same email more than once (e.g. from two machines, two pieces of software on the same machine, or two accounts belonging to the same actual mailbox) the incoming (POP3) username (but not the email address as such or the outgoing/SMTP username) needs the prefix 'recent:'. Thus, the email address is john.smith@..., the incoming username is recent:jsmith@..., and the outgoing username (if using authentication) just jsmith@....
I have successfully configured Outlook 2007 on Vista and Outlook 2010 Beta on Windows 7, so you should be able to get 2007/W7 to work.
-- 
Steve
EDIT: removed private information and substituted with fake username

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Fresh as a Daisy
Dragonmad
Posts: 1
Registered: ‎03-02-2014

Re: Problems with blueyonder.co.uk email

I have windows 7 and since it doesn't support outlook I down loaded Mozilla thunderbird and used the settings suggested on the Virgin Media website and... it don't work. so I tried downloading Windows Live Mail and... the same. what am I doing wrong? Please help. :smileyhappy:

 

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Superuser
paultechy
Posts: 9,340
Registered: ‎08-06-2010

Re: Problems with blueyonder.co.uk email

@dragonmad what happens when you try send/recv?
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Forum Team
Kath_F
Posts: 4,799
Registered: ‎14-05-2013

Re: Problems with blueyonder.co.uk email

Hi Dragonmad,

 

I'm sorry to hear you are having issues trying to set up your mail in an email client.

 

How far are you getting and what sorts of error messages are you coming across?

What server settings are you entering aswell?

 

Let me know so we can help :smileyhappy:

 

Thanks,
 


Kath
Help & Support Forum Team

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