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Mike_Tal
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Problems sending mail from an ntlworld.com address

Over the last couple of weeks I can no longer send email to a regular contact (on talktalk) using my ntlworld.com email address. Other addresses send email to that account without any problems.

I also have a few other contacts where there are intermittent problems in sending from the ntlworld.com account.

I am reluctant to change my longstanding address which is widely known and used in many online accounts for financial information, shopping etc

Is there a known issue with these old ntlworld addresses.

 

 

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Superuser
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Message 2 of 6
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Re: Problems sending mail from an ntlworld.com address

No issue at all. What error message are you seeing? Post it.

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Mike_Tal
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Message 3 of 6
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Re: Problems sending mail from an ntlworld.com address

Hi,

 

There is no error message.

I get no indication in Outlook that the messages I send from my ntlworld.com account have not been delivered.

However I can view the talktalk user account and can see that the emails have not arrived - but those from other addresses do get through.

 

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Superuser
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Message 4 of 6
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Re: Problems sending mail from an ntlworld.com address

Odd - we'll have a think. There are a number of possible reasons. What are your outgoing e-mail settings? Don't just say they haven't changed. Set them out for us. SMTP etc. Most important - can you send from web mail rather than a client? Do a test if necessary and tell us the result.


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Mike_Tal
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Message 5 of 6
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Re: Problems sending mail from an ntlworld.com address

I cannot send email to that particular talktalk account using virginmedia webmail either. Webmail works fine to most other contacts - although there is always the doubt, how do I know it is fine if this problem has affected other contacts.

My Outlook email settings for the ntlworld.com ac are as follows

Account Type = pop3
Incoming mail server = pop3.ntlworld.com
Outgoing mail server = smtp.ntlworld.com

SPA is not ticked


Incoming server (pop3) = 110

Outgoing server (smtp) = 25


One suggestion I had yesterday was to turn on "My outgoing server (smtp) requires authentication" so I ticked that but made no difference.

 

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Superuser
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Re: Problems sending mail from an ntlworld.com address

Your settings are crazily wrong.

POP should be on port 995 with SSL on.

SMTP should be on Port 465 with SSL and authentication on

Try and and it should sort it.

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