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Forum Team
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Message 11 of 35
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Re: Problem with virgin.net e-mail

Hi all,

Sorry we've not reached this thread before now, apologies for the wait.

The intermittent issues with webmail access have been reported and are being investigated, fault ref: F004886834.

I have checked for updates but have nothing further to report just yet. Current workarounds though are to refresh the page or set up an email client.

Feel free to request updates from time to time, we'll be happy to check and report back.

 

 


Jen
Forum Team



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RETDPMSO
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Message 12 of 35
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Re: Problem with virgin.net e-mail

Another week gone by an still no resolution!

Is there any way us mortals check on the status of the fault reference.

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gwb67
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Message 13 of 35
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Re: Problem with virgin.net e-mail

Hi Jen,

Any news on this issue? 

Thanks

Gordon

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RETDPMSO
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Message 14 of 35
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Re: Problem with virgin.net e-mail

Latest twist to this saga.   emails sent to trash now reappearing in the inbox in light grey colour but with line through the text.   Whats going on!

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Superuser
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Message 15 of 35
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Re: Problem with virgin.net e-mail

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Message 16 of 35
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Re: Problem with virgin.net e-mail

Hi gwb67 & others,

We don't have any progress to report I'm sorry, just that this is still under investigation. I do apologise for the inconvenience and appreciate your patience whilst awaiting a resolution. 

All the best, 


Jen
Forum Team



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RETDPMSO
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Message 17 of 35
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Re: Problem with virgin.net e-mail

Another two weeks gone by and still no resolution!

I feel a formal complaint is coming on.

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gwb67
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Message 18 of 35
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Re: Problem with virgin.net e-mail

I don't blame you. These problems have been ongoing since they moved us over to the new WebMail.

My emails now seem stuck as very few seem to be reaching my inbox atm.

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gwb67
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Message 19 of 35
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Re: Problem with virgin.net e-mail

Hi,

Any news on this? This problem has been ongoing for far too long and once again, such as today, I'm unable to log in to my e-mails.

I'm assuming VM see this as low priority in view of the amount of time this has gone on. It would be nice if as well as finally being fixed, a decent credit is applied against our bills as we're paying for a service that we're not getting.

Thanks

Gordon

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Message 20 of 35
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Re: Problem with virgin.net e-mail

I wrote a formal complaint letterand was phoned and told that the fault reference number quoted by Jen A had been cleared in January.   I told them it had not so was passed onto IT.   They said it was a complex fault and would I mind closing the complaint which I agreed to under the proviso that I would re open if not solved soon. 

Besides a struggle to get into emails I even get a blue screen with OX APP SUITE logo on occasions, but most frustrating is that I keep getting told my session has logged out.

It has now gone on far too long so I am going to write again.

Maybe it would help if more people put pen to paper and wrote to the complaints section in Swansea.

Getting a credit might be an interesting approach as when several years ago I had an email issue got £10 out them but even then they said email was a free add on but as I pointe dout nothing is for free!