Menu
Reply
  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
528 Views
Message 11 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Hi all,

Sorry we've not reached this thread before now, apologies for the wait.

The intermittent issues with webmail access have been reported and are being investigated, fault ref: F004886834.

I have checked for updates but have nothing further to report just yet. Current workarounds though are to refresh the page or set up an email client.

Feel free to request updates from time to time, we'll be happy to check and report back.

 

 


Jen
Forum Team



0 Kudos
Reply
  • 11
  • 0
  • 2
RETDPMSO
Tuning in
487 Views
Message 12 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Another week gone by an still no resolution!

Is there any way us mortals check on the status of the fault reference.

0 Kudos
Reply
  • 21
  • 0
  • 2
gwb67
On our wavelength
459 Views
Message 13 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Hi Jen,

Any news on this issue? 

Thanks

Gordon

0 Kudos
Reply
  • 11
  • 0
  • 2
RETDPMSO
Tuning in
435 Views
Message 14 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Latest twist to this saga.   emails sent to trash now reappearing in the inbox in light grey colour but with line through the text.   Whats going on!

0 Kudos
Reply
  • 916
  • 107
  • 403
BillC45
Well-informed
424 Views
Message 15 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

  • 12.48K
  • 353
  • 1.45K
Forum Team
Forum Team
379 Views
Message 16 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Hi gwb67 & others,

We don't have any progress to report I'm sorry, just that this is still under investigation. I do apologise for the inconvenience and appreciate your patience whilst awaiting a resolution. 

All the best, 


Jen
Forum Team



0 Kudos
Reply
  • 11
  • 0
  • 2
RETDPMSO
Tuning in
320 Views
Message 17 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Another two weeks gone by and still no resolution!

I feel a formal complaint is coming on.

0 Kudos
Reply
  • 21
  • 0
  • 2
gwb67
On our wavelength
295 Views
Message 18 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

I don't blame you. These problems have been ongoing since they moved us over to the new WebMail.

My emails now seem stuck as very few seem to be reaching my inbox atm.

0 Kudos
Reply
  • 21
  • 0
  • 2
gwb67
On our wavelength
238 Views
Message 19 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

Hi,

Any news on this? This problem has been ongoing for far too long and once again, such as today, I'm unable to log in to my e-mails.

I'm assuming VM see this as low priority in view of the amount of time this has gone on. It would be nice if as well as finally being fixed, a decent credit is applied against our bills as we're paying for a service that we're not getting.

Thanks

Gordon

0 Kudos
Reply
  • 11
  • 0
  • 2
RETDPMSO
Tuning in
225 Views
Message 20 of 32
Flag for a moderator

Re: Problem with virgin.net e-mail

I wrote a formal complaint letterand was phoned and told that the fault reference number quoted by Jen A had been cleared in January.   I told them it had not so was passed onto IT.   They said it was a complex fault and would I mind closing the complaint which I agreed to under the proviso that I would re open if not solved soon. 

Besides a struggle to get into emails I even get a blue screen with OX APP SUITE logo on occasions, but most frustrating is that I keep getting told my session has logged out.

It has now gone on far too long so I am going to write again.

Maybe it would help if more people put pen to paper and wrote to the complaints section in Swansea.

Getting a credit might be an interesting approach as when several years ago I had an email issue got £10 out them but even then they said email was a free add on but as I pointe dout nothing is for free!