Yesterday (1st March) I was expecting a few emails from hosting.co.uk and I didn't receive them, so I checked my SPAM folder in my Virginmedia webmail. I found 5 emails which I marked as NOT SPAM and I subsequently received these emails on my home computer. This has not been a problem for me and I can understand how these emails may have been "detected" as being spam by the Virginmedia email system.
Today I checked my webmail spam folder and found that the 5 emails that I had received yesterday had again been sent to the spam folder many times. I contacted hosting.co.uk thinking that there was a problem with their email, but they confirmed that they had only sent 5 emails to me. This lead me to conclude that there is a problem with the Virginmedia spam email processing.
The original 5 emails were sent to me at 16:15 on the 1 March. Subsequently the same 5 emails have appeared in my spam folder at the following times:
00:26 2 March
Has anyone else had a problem like this? Are Virginmedia aware of any problems with their SPAM email processing which could cause this?
This is an update and a clarification of the problem.
On the 1st March there were several legitimate emails sent from addresses ending @hosting.co.uk which I found in my spam folder. I marked these messages as No Spam so I could receive them on my home computer.
Since the original emails were sent to me, the exact same emails have been repeatedly found in my spam folder roughly every hour and the sender of the emails has not sent any further emails. I have been checking my spam folder daily and there are about 100 of these repeated emails in my spam folder. This is going to make it difficult to see when a new email has been sent from the sender.
The settings of my spam folder are set to the default "Move message to Spam folder". I have tried changing this to "Flag a message as Spam but deliver to Inbox" and also to "Turn off all Spam filtering" but this has only resulted in the repeated emails being sent to my Inbox.
The problem as I see it, is that emails sent from addresses ending @hosting.co.uk are incorrectly being marked as spam by the Virginmedia email system and these emails seem to be "stuck" in the system and repeatedly being sent to my Spam/Inbox folder.
Can someone please raise a "Ticket" (or "Incident" or whatever it may be called) so that Virginmedia can resolve this problem.
Sorry for your odd issue, I'll do what I can to help
First thing I'd like to do is to see the header from one of these emails. This will show where it was forwarded from and to and will hopefully indicate why the emails are being repeated.
Please reply to my PM (purple envelope icon, top right of page) with the requested information so I can inspect this.
In the meantime please access webmail > go to Settings > Auto Forward > ensure that no email address is entered and that Enabled is not selected.
That header shows that the email was flagged for the spam folder:
X-Spam-Action: folder Spam
Why it was is not so clear.
It could be because it has previously been flagged as spam (by you or other recipients) or because the domain health reveals a missing DMARC record. The latter should not be a problem after the 3rd of March though so I'd like to know if this issue has recurred after that date?
I have a few questions if you don't mind:
Are you certain that the same emails are being continuously delivered to your spam folder?
Is the spam folder in webmail or in Outlook?
Can you confirm you have no mail forwarding set up as mentioned in my previous post?
Your answer to the 2nd question will determine how I deal with this.
Would you also please send me the Headers for the received emails that are duplicates of the one you have already sent me?
I have not marked any of these emails as spam and the issue did occur after the 3rd March.
The replies to your questions:
1. There have only been about 5 emails which were sent to me where the sender's email address ended @hosting.co.uk and these emails were repeated sent to my spam folder usually every hour. 2. The spam folder is Virginmedia webmail. 3. I have no mail forwarding set up.
There are several hundred of these duplicate emails so I have only sent headers for 2 emails which are duplicates of the one I have already sent. I have edited these to remove personal details. After today I won't be able to reply in the next 7 days.
Thanks for your help, Dipak
Return-Path: <email@example.com> Delivered-To: *****.*******@virginmedia.com Received: from md24.tb.ukmail.iss.local ([18.104.22.168]) by mc59.tb.ukmail.iss.local (Dovecot) with LMTP id CJMpDA2evliOGwAAVL/Gag for <*****.*******@virginmedia.com>; Tue, 07 Mar 2017 12:48:30 +0100 Received: from mx7.mnd.ukmail.iss.as9143.net ([22.214.171.124]) by md24.tb.ukmail.iss.local (Dovecot) with LMTP id 9xlhAhJoYVaZNAAAgdd7XA ; Tue, 07 Mar 2017 12:48:30 +0100 Received: from int1.hosting.co.uk ([126.96.36.199]) by mx7.mnd.ukmail.iss.as9143.net with bizsmtp id szo91u01C2UlQVR01zo9rH; Tue, 07 Mar 2017 12:48:10 +0100 X-Spam-Action: folder Spam X-SourceIP: 188.8.131.52 X-CNFS-Analysis: v=2.2 cv=fJ1J5dSe c=1 sm=1 tr=0 p=qti77NSEAAAA:8 a=BpKoD7g3aGMR7U4ZOYVggA==:117 a=BpKoD7g3aGMR7U4ZOYVggA==:17 a=g1MHCa55AAAA:8 a=9+rZDBEiDlHhcck0kWbJtElFXBc=:19 a=rbJOti7jJBEA:10 a=_bhfaKGlrKoA:10 a=6Iz7jQTuP9IA:10 a=WYjj_1kqMvwA:10 a=r77TgQKjGQsHNAKrUKIA:9 a=JQV-j7yeAAAA:8 a=Is6lCRAueprBvspoTzEA:9 a=U0Ypdqq8_pnGuAb6:21 a=PSuKvpa0iSw0rfyf:21 a=QEXdDO2ut3YA:10 a=SSmOFEACAAAA:8 a=Z3acjdKqv0xpFofstLIA:9 a=W-4IIa7hc6xTtnGC:21 a=BAvGCJUtYkB9L9nh:21 a=Slq0Fh9clQUrq498:21 a=_W_S_7VecoQA:10 a=frz4AuCg-hUA:10 a=p403mkujtbAA:10 a=kJs9ex7JfD1Bp8ACvYrb:22 a=WGU_9TpHuXo_vP_4SQH9:22 a=nbxS4ZqwZ8k1hcbPmyjP:22 a=zjWhRoSqWz9hl55Hdlzg:22 Received: from hostingc by int1.hosting.co.uk with local (Exim 4.87) (envelope-from <firstname.lastname@example.org>) id 1cjkqs-0002lD-9P for *****.*******@virginmedia.com; Fri, 03 Mar 2017 10:54:22 +0000 To: Dipak Patel <*****.*******@virginmedia.com> Subject: Hosting.co.uk Order Confirmation X-PHP-Script: my.hosting.co.uk/cart.php for 184.108.40.206 Date: Fri, 3 Mar 2017 10:54:22 +0000 From: "Hosting.co.uk" <email@example.com> Message-ID: <firstname.lastname@example.org> X-Mailer: Hosting.co.uk MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="b1_7e89ff58f2f359156b7a3de6fde64a61" Content-Transfer-Encoding: 8bit X-AntiAbuse: This header was added to track abuse, please include it with any abuse report X-AntiAbuse: Primary Hostname - int1.hosting.co.uk X-AntiAbuse: Original Domain - virginmedia.com X-AntiAbuse: Originator/Caller UID/GID - [502 500] / [47 12] X-AntiAbuse: Sender Address Domain - int1.hosting.co.uk X-Get-Message-Sender-Via: int1.hosting.co.uk: authenticated_id: hostingc/from_h X-Authenticated-Sender: int1.hosting.co.uk: email@example.com
I came back from holiday and found that there were no more repeated emails in my spam folder so I assumed that the problem had been resolved, but from what you have said, the problem has not been fixed by Virginmedia.
If the problem re-occurs I will let you know again.