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MichaelCrane
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Problem adding NTL email to Moto G4

I have searched and tried all suggestions all to no avail. No matter what configuration I input the result is always the same, "couldn't open connection to server".

Any help or advice would be most welcome.

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teabag
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Re: Problem adding NTL email to Moto G4

Just sent a PM to you with the guide

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.

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teabag
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Re: Problem adding NTL email to Moto G4

This works for the the Gmail app ok

Open Gmail > settings > add account > personal imap/pop > enter email address - do not press "enter" after typing your email address, scroll down a bit and select "manual setup" > personal imap > enter imap and SMTP settings from link below.

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2745&CURRENT_C...

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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MichaelCrane
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Re: Problem adding NTL email to Moto G4

Still won't work.  :-(

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Superuser
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Re: Problem adding NTL email to Moto G4

teabags advice is sound, but I'll try to help further:

Here's a walk through guide to set up:

http://ee.co.uk/help/phones-and-device/motorola/motorola-moto-g/motorola-moto-g-calls-messaging-and-...

and here are the settings you must use (not the EE settings):

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=2745&CURRENT_C...

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Superuser 2017/18
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Please don't send me private messages unless I ask you to.
I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
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MichaelCrane
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Re: Problem adding NTL email to Moto G4

Nope! Tried all that (and then a variation or two) and still won't validate!

On my older phone, Blackberry Z10 it took seconds to configure .... this one is taking days! 

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Superuser
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Re: Problem adding NTL email to Moto G4

Your phone must be overriding the settings with its own. Check and see if you can amend.

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MichaelCrane
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Re: Problem adding NTL email to Moto G4

How? It's a new phone and I don't know it too well at the moment.

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Superuser
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Re: Problem adding NTL email to Moto G4

Have you tried the virginmedia.com server settings incl SSL?

imap.virginmedia.com SSL on/ticked Port 993 or pop3.virginmedia.com SSL on/ticked Port 995
smtp.virginmedia.com SSL on/ticked Port 465

Username is full email address - you@ntlworld.com
Account password.


Virginia/Doctor9fan. If I have helped please give me Kudos.
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MichaelCrane
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Re: Problem adding NTL email to Moto G4

Yes, I have. A few times!

 

No idea what's going on. Not got thime now, away for the weekend so I'll have another go on Monday.

Thanks for the all the help .... I'll let you know if I ever get it sorted.

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teabag
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Re: Problem adding NTL email to Moto G4

Just added an ntlworld email on mine, working ok for me, the error your getting comes up when one of the settings are wrong.

When I've got time later, I'll do a step by step for you to try again Monday.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only £9 and £5 big bundle sim. Customer since 1993.
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