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Fresh as a Daisy
mickredpath
Posts: 4
Registered: ‎09-11-2013

Outlook has stopped sending messages on my ntlworld email

For no apparent reason i am unable to send messages at all on my ntlworld email address. This started yesterday. i get the following error:


Task 'POP3 - Sending' reported error (0x800CCC78) : 'Unable to send the message. Please verify the e-mail address in your account properties.  The server responded: l30 Authentication Required (VM401)'

 

I get emails in ok, but can't reply or forward, and will not let me send new.

I can do it on webmail ok.

 

any help appreciated

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Superuser
Graham_A
Posts: 3,353
Registered: ‎22-02-2010

Re: Outlook has stopped sending messages on my ntlworld email

Make sure that 'My Outgoing server requires authentication' is ticked in the Outgoing server tab of the email settings for the account in Outlook.

 

Also check that the Outgoing server settings match these:

 

Sending mail (SMTP)

 

SMTP server name

smtp.ntlworld.com  or smtp.virginmedia.com

SMTP SSL

Enabled

SMTP port

465

SMTP authentication*

Enabled (or 'Password' on Macs)

SMTP username

Full e-mail address, e.g., richard.branson@ntlworld.com

 

 

_________________________________________________________
Graham
I don't work for Virgin Media. There are no guarantees that my advice will work.
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Superuser
ravenstar68
Posts: 5,917
Registered: ‎01-11-2009

Re: Outlook has stopped sending messages on my ntlworld email

[ Edited ]

Check your Outgoing settings.

 

They should be Port465 Use SSL Password and Username should be same as incoming.

 

Ravenstar68

 

Edit - Oops Grham and myself posted together methinks :smileyhappy: lol

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Fresh as a Daisy
mickredpath
Posts: 4
Registered: ‎09-11-2013

Re: Outlook has stopped sending messages on my ntlworld email

Tried the settings but not working. i had an issue a couple of weeks ago with my iphone and i had to delete the account and then reactivate it on that device. everything seemed to be working ok, but had to set up as imap (not anything i had done before). Now it looks as though i cannot receive or send emails on my PC or my phone. seems to time out or says cannot find server.

I also appear to have an imap and a pop3 account on my PC now.

 

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Superuser
Graham_A
Posts: 3,353
Registered: ‎22-02-2010

Re: Outlook has stopped sending messages on my ntlworld email


mickredpath wrote:

Tried the settings but not working. i had an issue a couple of weeks ago with my iphone and i had to delete the account and then reactivate it on that device. everything seemed to be working ok, but had to set up as imap (not anything i had done before). Now it looks as though i cannot receive or send emails on my PC or my phone. seems to time out or says cannot find server.

I also appear to have an imap and a pop3 account on my PC now.

 


Not sure what you mean by 'tried the settings but not working'?

Anyway the full settings for both POP3 and IMAP can be found here: http://help.virginmedia.com/system/viewArticle.jsp?uuid=C30B1D91-FA00-48EE-928A-A77F7C7D1EFA

 

You can use either ntlworld.com or virginmedia,com in the server names - both should work.

 

It might be worth trying a password reset in My Virgin Media, My Profile for the email address concerned.  Although it is working in webmail it may have become corrupted on the servers used by POP, IMAP and SMTP.

_________________________________________________________
Graham
I don't work for Virgin Media. There are no guarantees that my advice will work.
To say thanks click on the kudos thumb.
If I have solved your problem please click on the helpful answer button.
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Fresh as a Daisy
mickredpath
Posts: 4
Registered: ‎09-11-2013

Re: Outlook has stopped sending messages on my ntlworld email

By tried the settings i meant those from the page you linked out to.

Still not able to send or receive from my PC or my iphone. I tried deleting account from iphone and adding it again, but it will not verify.

 

I am not tech savvy, so don't understand a lot of it.

 

I tried changing the password as suggested in My Virgin Media, then changed it on PC and phone, but still will noy work.

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Fresh as a Daisy
mickredpath
Posts: 4
Registered: ‎09-11-2013

Re: Outlook has stopped sending messages on my ntlworld email

Had to get someone to look at my PC. Looks like it got itself in a bit of a pickle and would not see the emails. had the account deleted and reinstalled and working again.

 

Thanks for the help

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Forum Team
Kath_F
Posts: 5,341
Registered: ‎14-05-2013

Re: Outlook has stopped sending messages on my ntlworld email

Hi mickredpath,

 

So glad to hear that you have managed to resolve your issue and apologies that we weren't able to reply sooner.

 

If you have any other issues just remember the Community and always here to help :smileyhappy:
 


Kath
Help & Support Forum Team

Problem Solved?Fault with your service?We did warn you!
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