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Burkeybum
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Outgoing mail on iPhone 5S

My iPhone 5 S is incapable of sending mail when using my phone network or external wifi I.e. Outside of the home. If I'm on virgin media in the house it sends with no issues.

I had reason to ring the virgin technical line 1 week ago as my my mail was stuck. The recommendation was go to outgoing server and change server port to 25

 

 

 

 

 

 

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Superuser
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Re: Outgoing mail on iPhone 5S

In order to send outside the VM network you need to use port 465 with SSL on and password authentication set.
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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Burkeybum
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Re: Outgoing mail on iPhone 5S

Thanks very much Graham, it worked. Why on earth would a virgin media specialist take 1 hour last Thursday trying to diagnose my issue then hand it over to a supervisor who suggested some changes but it still didn't work. Cheers 👍
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Superuser
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Re: Outgoing mail on iPhone 5S

Pleased to read you have got it working.

Couldn't possibly comment on the telephone support team capabilities!
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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.