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FC1983
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Ntlworld email on mobile device

My ntlworld email keeps saying my username or password is incorrect using the built in mail client or outlook both on my mobile. I can sign in through webmail fine. It's been like it for the last 5 or 6 days and I have tried removing and re-adding the account. I have tried the ntlworld and virginmedia imap server
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Forum Team
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Re: Ntlworld email on mobile device

Hi FC1983,

Apologies for the email access issue you're having problems with.  I wonder if there's actually a different, SMTP related, issue rather than incorrect credentials? I have encountered this before so think it wise to check out. 

Please reply to my PM (purple envelope icon, top right of page) with the requested information (personal data thus the PM) and I'll check a few things out from here.

In the meantime please ensure you have the correct Virgin Media email server settings.

Looking forward to your reply Smiley Happy


Jen
Forum Team



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