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mitch84
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Ntlworld email accounts of late

Hi

Noticed the last couple of weeks that I'm getting the occasional connection error sign next to my email accounts in mac mail.

I know there was recent problem a few weeks back but since then it seems very flakey.

lasts a few minutes then account is back up.

Is there some problems still?

Thanks

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Superuser
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Re: Ntlworld email accounts of late

Yes. Read the plethora of similar posts in this section of the Forum about connection difficulties.

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mitch84
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Re: Ntlworld email accounts of late

Hi

I have, but there are so many issues it all gets a bit confusing.

I just noticed one of my nthworld account emails had an error symbol, clicked on it and it said something along the lines of "cannot retrieve imap content from server"

it corrected itself but what's causing this?

Thanks
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Forum Team
Forum Team
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Re: Ntlworld email accounts of late

Hi mitch84,

 

Thanks for getting in touch, I am sorry to see that you have had trouble with your email. 

 

We did have an open fault for email recently ref F005179083 specifically for webmail loading incorrectly. This looks to have been resolved now. 

 

Clear your cache and cookies and let us know if this continues to be an issue for you. If so we will be happy to investigate further.  

 

Many thanks

 

Emma


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