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big-luap
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Ntlworld Email not working in Outlook or Webmail

Unable to receive email via Outlook since Tuesday 8th Novemebr 2016 when using a Dongle or Guest WiFi

Unable to Access Virginmedia homepage, nothing functions, when on a Virgin connection it reports webpage not found

I also have an account to forward mail to a gmail account - this is no longer working.

AS I GET WORK DOCUMENTS VIA EMAIL THIS IS UNACCEPTABLE

pointless ticking the box for email as I cannot receive it.

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Message 19 of 21
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Helpful Answer

Re: Ntlworld Email not working in Outlook or Webmail

Not changed any settings - It is now working again. pulling in several hundred emails.

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Message 2 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

Outlook log file

2016.11.14 05:26:42 <<<< Logging Started (level is LTF_TRACE) >>>>
2016.11.14 05:26:42 : Synch operation started (flags = 00000001)
2016.11.14 05:26:43 : UploadItems: 0 messages to send
2016.11.14 05:26:43 : Synch operation completed
2016.11.14 05:26:43 : Synch operation started (flags = 00000030)
2016.11.14 05:26:43  DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:43 Synch operation started (flags = 00000001)
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): ========= Initial blob =========
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): +B00009f6925da8453
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2016.11.14 05:26:43 POP3 (pop.ntlworld.com): ===================================
2016.11.14 05:26:43 : UploadItems: 0 messages to send
2016.11.14 05:26:43 : Synch operation completed
2016.11.14 05:26:43 : Synch operation started (flags = 00000030)
2016.11.14 05:26:43: DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:43 : Synch operation started (flags = 00000001)
2016.11.14 05:26:43 : UploadItems: 0 messages to send
2016.11.14 05:26:43 : Synch operation completed
2016.11.14 05:26:43 : Synch operation started (flags = 00000030)
2016.11.14 05:26:43 : DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:43 : Synch operation started (flags = 00000001)
2016.11.14 05:26:43 : UploadItems: 0 messages to send
2016.11.14 05:26:43: Synch operation completed
2016.11.14 05:26:43 : Synch operation started (flags = 00000030)
2016.11.14 05:26:43  DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:43 : Synch operation started (flags = 00000001)
2016.11.14 05:26:43  UploadItems: 0 messages to send
2016.11.14 05:26:43 : Synch operation completed
2016.11.14 05:26:43 : Synch operation started (flags = 00000030)
2016.11.14 05:26:43 : DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:43 : Synch operation started (flags = 00000001)
2016.11.14 05:26:43r UploadItems: 0 messages to send
2016.11.14 05:26:43 : Synch operation completed
2016.11.14 05:26:43 : Synch operation started (flags = 00000030)
2016.11.14 05:26:43 : DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:43 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:43 : Synch operation started (flags = 00000001)
2016.11.14 05:26:44 : UploadItems: 0 messages to send
2016.11.14 05:26:44 : Synch operation completed
2016.11.14 05:26:44 : Synch operation started (flags = 00000030)
2016.11.14 05:26:44 : DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:44 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:44 : Synch operation started (flags = 00000001)
2016.11.14 05:26:44 : UploadItems: 0 messages to send
2016.11.14 05:26:44 : Synch operation completed
2016.11.14 05:26:44 : Synch operation started (flags = 00000030)
2016.11.14 05:26:44  DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:44 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:44: Synch operation started (flags = 00000001)
2016.11.14 05:26:44  UploadItems: 0 messages to send
2016.11.14 05:26:44 Synch operation completed
2016.11.14 05:26:44  Synch operation started (flags = 00000030)
2016.11.14 05:26:44  DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:44 POP3 (pop.ntlworld.com): Begin execution
2016.11.14 05:26:44  Synch operation started (flags = 00000001)
2016.11.14 05:26:44 l UploadItems: 0 messages to send
2016.11.14 05:26:44 : Synch operation completed
2016.11.14 05:26:44 : Synch operation started (flags = 00000030)
2016.11.14 05:26:44  DoPOPDownload(flags = 00000030, max msg = ffffffff): full items
2016.11.14 05:26:44 POP3 (pop3.ntlworld.com): Begin execution
2016.11.14 05:26:44 POP3 (pop3.ntlworld.com): ========= Initial blob =========
2016.11.14 05:26:44 POP3 (pop3.ntlworld.com): ===================================

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big-luap
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Message 3 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

REFUSES TO LET ME POST OUTLOOK LOG FILE

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Message 4 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

Can you run a tracert to the inbound server you are using?

e.g. tracert imap.ntlworld.com

Ravenstar68

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Re: Ntlworld Email not working in Outlook or Webmail

except I am using pop3. 

 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Paul>tracert pop.ntlworld.com

Tracing route to pop.ntlworld.com [62.254.26.205]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 16 ms 9 ms 11 ms brhm-core-2a-xe-802-0.network.virginmedia.net [82.16.139.33]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 15 ms 25 ms 15 ms leed-bb-1b-ae1-0.network.virginmedia.net [62.254.42.122]
8 26 ms 17 ms 16 ms know-dcore-1a-pc1.network.virginmedia.net [212.43.162.50]
9 19 ms 30 ms 16 ms pop.ntlworld.com [62.254.26.205]

Trace complete.

C:\Users\Paul>c

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Message 6 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

So do a traceroute to pop3.ntlworld.com!

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Re: Ntlworld Email not working in Outlook or Webmail

This is via my 150 mbit connection at home, dont look good either

NB the problem is not at home, it is when I am out on the road & using a dongle or Free WiFi connection 

Microsoft Windows [Version 10.0.14393]
(c) 2016 Microsoft Corporation. All rights reserved.

C:\Users\Paul>tracert pop3.ntlworld.com

Tracing route to pop3.ntlworld.com [62.254.26.206]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms routerlogin.net [192.168.0.1]
2 * * * Request timed out.
3 25 ms 10 ms 11 ms brhm-core-2a-xe-802-0.network.virginmedia.net [82.16.139.33]
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 36 ms 42 ms 45 ms leed-bb-1b-ae1-0.network.virginmedia.net [62.254.42.122]
8 118 ms 25 ms 16 ms know-dcore-1a-pc1.network.virginmedia.net [212.43.162.50]
9 18 ms 16 ms 16 ms pop3.ntlworld.com [62.254.26.206]

Trace complete.

C:\Users\Paul>

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Message 8 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

You need to run a tracert from the offending connection.

Ravenstar68

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Message 9 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

And your home connection is fine. The traceroute gets through and sees the server. The time outs are an artefact - nothing to worry about.

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Message 10 of 21
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Re: Ntlworld Email not working in Outlook or Webmail

Wont be the offending connection until Wednesday, I worked the weekend it is now my time off.
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