Due to being in hospital I have not used my virgin.net email. I believe that it has changed to virginmedia.com. The last email that was received at my virgin.net address was in January of this year. How do I go about getting any emails that there might be?
I am sorry to hear about your hospitalisation. Do hope you are recovered.
I'm afraid you have a real issue here.
VM accounts that are not used for 90 days get suspended and deleted 60 days after that. Everything goes.
Equally if your @virgin.net account was one which was tied to Virgin Broadband down your phone line (transfererd to Talk Talk last year when VM gave up on this option) or was a very old account from the dial up days - both sets have or are in the process of being deleted. The first category went in June this year.
The only quick way to find out what may have happened to yours is to phone in. 150 from a VM line and free, 0345 454 1111 phone a non-VM line.
If you aren't a VM broadband customer just stay on the line and you'll be put through eventually and will have to answer security questions.
You can wait here for a Forum Team member to pick up the thread (up to two weeks) and help you.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.