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misterarse
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Nokia Lumia 1320 deleting rec'd emails on same day

Basically my emails only last a few hours before they are automatically deleted. I have another account (Virgin or ntlworld) that keeps them for 2 weeks. The account that deletes is for work, can anyone help?

BTW I have cleared the phone of all emails, pictures, vedeo's etc to ensure ample space on phone memory

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Forum Team (Retired) Mat_H
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Re: Nokia Lumia 1320 deleting rec'd emails on same day

Hi there Smiley Happy

 

Sorry to hear you're having some issues with emails on the phone. The reason the phone is deleting the mails is because they may be viewed on another device. This is down to the incoming email server on the phone.


Do you know if your business has an IMAP incoming server you can use?

 

Let me know as soon as you can.


Thanks,

 

Mat


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misterarse
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Re: Nokia Lumia 1320 deleting rec'd emails on same day

Hi Mat

Incoming POP3, outgoing SMTP. The weird thing is I have been using this account for a couple of years and suddenly it deletes after a period of hour or so on my Nokia, if I view it on my desktop it disappears immediately. really wondered why it starting acting differently.

 

Many thanks

 

Will

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Forum Team (Retired) Mat_H
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Re: Nokia Lumia 1320 deleting rec'd emails on same day

It certainly is very odd timing Will!

 

The best way to prevent this is to use an IMAP incoming server. Without this, I'm afraid you might continue to have this issue.

 

Sorry I couldn't be of more help. Let me know if you have any further questions.

Thanks,

Mat


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misterarse
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Re: Nokia Lumia 1320 deleting rec'd emails on same day

Hi Mat

I think it was IMAP originally, what was weird for it to suddenly start deleting. 

Thanks for your help

Will

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Forum Team (Retired) Mat_H
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Re: Nokia Lumia 1320 deleting rec'd emails on same day

No problem at all Will Smiley Happy

 

Let me know if you have any further questions.


Thanks,

 

Mat


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monameshi
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Re: Nokia Lumia 1320 deleting rec'd emails on same day

Outlook automatically deletes the emails older than 1 month from the phone. This is triggered by cleaning the temp files. The reason behind your issue may be your email provider/server is set up to delete/archive older emails. At last, i suggest you to check Nokia Lumia 1320 Manual and troubleshoot it by given instructions in it. 

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