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marklith
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Need to delete a website on freespace.virgin.net

Hi

 

I need to delete a website I built for someone several years ago on Freespace, but my login no longer works for the upload ft.  I tried the Selfcare but it doesn't recognise my login nor my credentials.

 

I can't find a telephone number to call or anyone to email on this - I have had no response on support@virgin.net

 

Meanwhile my friend has a business that has an outdated freespace site that we can't kill.

 

Where do I go next?

 

Thanks

 

 

 

Mark

 

 

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Forum Team (Retired) Rose_R
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Message 2 of 85
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Re: Need to delete a website on freespace.virgin.net

Hi marklith,

 

Are you / were you a Virgin Media ADSL or cable customer when this webspace was created?

Regards,

Rose Rafferty

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Forum Team (Retired) Amer_Z
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Message 3 of 85
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Re: Need to delete a website on freespace.virgin.net

Hi Marklith,

 

Do you still have an active monthly subscription virgin.net account? If so your credentials will work in self-care unless you have the wrong details at hand. You will need to call technical support on 0845 454 2222 option 3 then option 1 to double check your credentials (username/password) are correct.

 

If not then the account will have been deleted therefore your credentials will not work.

On a dial up connection your freespace will have been deleted if you have not used the virgin.net email address for 60 consecutive days. This should also have deleted the website.

 

Thanks

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paultervit
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Re: Need to delete a website on freespace.virgin.net

Hello

I'm having the same problem. Someone I'm trying to help out setup a site years ago and no longer has a login or account with Virgin. But the site has not been closed. How do we arrange for this to be taken down?

 

Thanks

 

Paul

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Forum Team (Retired) Ray_M
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Re: Need to delete a website on freespace.virgin.net

Hello paultervit,

 

Please confirm if your friend was a Virgin ADSL or cable customer.

 

Regards,

Ray Miranda

Help & Support Forum Team


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paultervit
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Re: Need to delete a website on freespace.virgin.net

Their not sure does it make a difference?

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Forum Team (Retired) Paul_B
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Re: Need to delete a website on freespace.virgin.net

Hi paultervit,

 Would you PM me the url and I shall get this investigated.

Regards.


Paul Buchanan
Help & Support Forum Team


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Helena
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Re: Need to delete a website on freespace.virgin.net

Hi, I am in the same situation - I used to be a virgin customer and need to delete the freespace http://freespace.virgin.net/helena.tudor/index.htm please can this be arranged?

 

Many thanks

H

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Paul_McD
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Re: Need to delete a website on freespace.virgin.net

Hi Helena,

 

I have raised this to our IT team on ref P003765550.

 

It should be resolved in 5-7 working days.

 

Regards,

Paul McD

Help & Support Forum Team

Cheers,

Paul McDonough Technical Strategist : Delivery Innovation. @Virginmedia
Personal tweets @guitaraholic
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pdw125
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Message 10 of 85
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Re: Need to delete a website on freespace.virgin.net

Hi I also have issues and started a separate topic as I need to have freespace.virgin.net/Robin.hood removed as it's 8 years out of date !! What other information do I need to provide for this to be done..? Many thanks Peter Peter
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