for a number of years I've had an ntlworld e-mail acount accessed through virgin, a few days ago, i could no longer access the account on my lap top, when trying to enter my suer name (ntlworld e-mail address is is no longer recognised. However, I can still use this e-mail account from my i-phone. Unfortunately, I have also forgotten my e-mail password and am not sure how I can go about getting this problem sorted, any ideas? I've had a look at some forums but still not sure how to proceed or who to contact. Help!!
VM e-mail accounts are only provided to people who have a current live, paid for VM broadband connection. Your VM address should have been closed and deleted 90 days after you terminated your contract with Virgin Media last year. A mobile account is not enough. I think VM have caught up with you and eventually you will find that nothing works.
You can contact VM and ask them about access but you can tell what they will do - albeit with a further period of grace (perhaps) to allow you to recover your mail.
Superuser 2017/18 Use Kudos to say thanks Mark answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
Just contacted VM and after speaking to 5 different operators, the answer is as a former Virgin Media customer, you get 4 months then thats it and they cannot (or will not) reactivate the account even for a short time. Oh well, lots of work to do now!