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ali205
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NTLWORLD SMTP PROBLEMS

Hi, Been using ntlworld email addresses since they still existed and had no problems. Now though I find that I'm unable to send on any of my accounts, continually being told "Logging into smtp.ntlworld.com server... Connection Closed Gracefully". **bleep**, these accounts are pretty vital and I can't see any solution being offered. Is anyone else suffering this sorry state of affairs?

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Superuser
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Re: NTLWORLD SMTP PROBLEMS

Answer a simple question before we go any further - are still a paying VM broadband customer?

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Forum Team
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Re: NTLWORLD SMTP PROBLEMS

Hi ali205,

Apologies for your email issues. I'm assuming that you still have a broadband service with Virgin Media (please correct me if I'm wrong) and therefore client mail should work for you. Webmail is a little hit and miss at the moment - we're working on that - but I'll do what I can to help with this.

Firstly please ensure that you have the correct settings as detailed in our help article - Email settings for all VM domains

Once you've done that, if the issue persists, please post an update and we'll get back to you.
Welcome to our Community by the way Smiley Happy


Jen
Forum Team



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