Menu
Reply
Highlighted
  • 1
  • 0
  • 0
ANDYPK
Joining in
72 Views
Message 1 of 2
Flag for a moderator

NTL world email account settings out of date constantly

Recently having problems where a pop up message saying NTL world email account settings are out of date.

 

Then when I try and reset password it won’t accept my security question answer (I know it’s right)

Then when I’m trying to use the last bill details to reset password it says the bill details are incorrect. 

0 Kudos
Reply
  • 558
  • 29
  • 102
SDC
Rising star
48 Views
Message 2 of 2
Flag for a moderator

Re: NTL world email account settings out of date constantly

Try entering the security answer in all uppercase. If that doesn't work, try all lowercase.

We're assuming that you are a VM broadband account holder and that the affected email addresses are associated with that broadband account.



Learning one day at a time how it works, breaks, and gets fixed.
Use Kudos to show your appreciation,
send Guinness to really show your appreciation :-)
Mark answer as "helpful" only when the problem is solved.
I do not work for VM... I work for peanuts.
0 Kudos
Reply