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helenvirgmed123
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My password reset email from netflix is not arriving

I'm trying to reset my netflix password... but everytime I request a forgot my password email... nothing arrives in my inbox...
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Superuser
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Re: My password reset email from netflix is not arriving

Double check in the Spam folder for your account in Virgin Media webmail in case the password reset emails are being moved there.

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Graham
I am a VM customer. There are no guarantees that my advice will work. To say thanks click the kudos thumb. If I have solved your problem please click the helpful answer button.
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helenvirgmed123
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Re: My password reset email from netflix is not arriving

Hi.. yes I've done that ...but still nothing...
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Forum Team
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Re: My password reset email from netflix is not arriving

Hi helenvirgmed123,

Sorry for your recent lack of expected mail.

Checks on our systems reveal a password change is required. Please do the following:

  1. Access My Virgin Media
  2. Click on the My Profile tab 
  3. Under My Details, Username and Password click on Change next to Password
  4. Click on Update
  5. Now please send a test email from your account and to your account. 

If it sends without error and is delivered to your Inbox then repeat your Netflix request and the communication should arrive.

If there are still any problems please let us know and we'll help further.

Thanks Smiley Happy


Jen
Forum Team



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Superuser
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Re: My password reset email from netflix is not arriving

@Jen_A

While I accept what you're saying about the OP needing to change his password, the fact is that he can get into his mail.

What he's reporting is that he's trying to reset his Netflix Password by clicking the forgotten password link on the Netflix site.

Tim

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Re: My password reset email from netflix is not arriving

Hi Tim,

I know my advice may appear odd. But the requested Netflix password reset emails are not being (or appear to not be) received.  Checks on our systems revealed some odd errors relating to the necessity of updating the VM email account passwords. Once that has been done, if the errors are still evident, I shall escalate the issue to I.T.

I feel that this issue needs to be addressed if we are to move forward with the customer's email problem. Partly because it makes sense to me to deal with any obvious irregularities but also because it may, just may be related to the customer's issue.

Of course the 'fault' could lie with Netflix but as the customer has reported the problem here I do need to sort out any issues I discover. Hope you understand my logic Smiley Happy


Jen
Forum Team