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Making Waves
KK65
Posts: 6
Registered: ‎07-04-2013

Money Saving Expert E-Mail

Is there a reason why the weekly Martins Money email from the Money Saving Expert website often doesn't arrive in my NTLWorld email account?

It used to arrive every week without fail but now it usually doesn't, but occasionally does.

I have two NTLWorld email addresses and a separate work one and have registered all 3 to recieve the email. I either recieve all 3 copies or only the work one. If I have only recieved the work one and try to forward that work copy on to my NTLWorld email it doesn't arrive either (although other emails sent from work do), so it must be something to do with the NTLWorld email system that stops it.

I have put the address and domain in the safe senders list in Outlook but that hasn't helped.

Does anyone have any suggestions?

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Superuser
Graham_A
Posts: 2,993
Registered: ‎22-02-2010

Re: Money Saving Expert E-Mail

Have you checked the spam folder for your NTLworld address?

 

  The VM mail system (google) might be labelling them as spam.  If you find them in the spam folder by signing into the VM webmail page https://mail.ntlworld.com you can tag them as not spam.  You could also add the email address to your contacts list in webmail. 

_________________________________________________________
Graham
I don't work for Virgin Media. There are no guarantees that my advice will work.
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Making Waves
KK65
Posts: 6
Registered: ‎07-04-2013

Re: Money Saving Expert E-Mail

Thank you for responding.

 

I have added the address to the contacts as you suggested but I can't find the spam folder. Can you tell me where I should find it?

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Superuser
Graham_A
Posts: 2,993
Registered: ‎22-02-2010

Re: Money Saving Expert E-Mail

It should be on the left hand side of the screen below Mail.  You may need to click on the 'more' tab to see it in the drop down box.  You can alter the settings for what shows on the left hand side under settings / labels.

 

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_________________________________________________________
Graham
I don't work for Virgin Media. There are no guarantees that my advice will work.
To say thanks click on the kudos thumb.
If I have solved your problem please click on the helpful answer button.
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Making Waves
KK65
Posts: 6
Registered: ‎07-04-2013

Re: Money Saving Expert E-Mail

Thanks, I have found the various boxes on the left now, they were hidden by the chat area, I had to drag the line between them down to make the boxes visible.

 

Thanks for the help.

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The Sorter
Dale_T
Posts: 994
Registered: ‎05-12-2011

Re: Money Saving Expert E-Mail

Hi KK65,

Has Graham_A's advice helped you with your issue?
Kind Regards,

Dale_T

Help & Support Forum Team



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Emerging Talent
simonc1967
Posts: 17
Registered: ‎31-10-2010

Re: Money Saving Expert E-Mail

I've had the same problem with the email on my Blueyonder address for over two years.

 

I've added Martins Money email address to my contacts, but it never comes through.

 

When I asked Virgin for help I was told to speak to Martins Money team.

 

I contacted Martins Money team about it and they said it's a common problem with Virgin mail.

 

Ended up giving my Hotmail address for Martins Money email and it arraives with no problem. But try to forward it to Blueyonder, and it disappears into the ether.

30MB Broadband, XL TV, Sky Sports, V+ box, V box, M Phone.
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Making Waves
KK65
Posts: 6
Registered: ‎07-04-2013

Re: Money Saving Expert E-Mail

Hi Dale,

 

Hopefully this will sove the problem but I won't know until this weeks Martin Money email is sent on Wednesday/Thursday, but judging by the other person who has had the same issue it may not. Fingers crossed.

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Emerging Talent
simonc1967
Posts: 17
Registered: ‎31-10-2010

Re: Money Saving Expert E-Mail

Hi

 

I've just re-signed up to Money saving Expert's weekly email using my Blueyonder.co.uk email address.

 

I'm also already signed up via my Hotmail.co.uk email address.

 

I'll look to see which one I get, if not both.

 

S:smileyhappy:

30MB Broadband, XL TV, Sky Sports, V+ box, V box, M Phone.
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Emerging Talent
simonc1967
Posts: 17
Registered: ‎31-10-2010

Re: Money Saving Expert E-Mail

The Money Saving Expert email arrived in my Hotmail account yesterday at 16.58.

 

I'm still waiting for it in Blueyonder. It won't arrive as it's never arrived in the two years since I signed up for it with this address.

30MB Broadband, XL TV, Sky Sports, V+ box, V box, M Phone.
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