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moleyme
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Missing emails and folders

Hi

Please can someone help me. I was deleting some messages yesterday as I had nearly 2000 stored.but today I seem to have lost every single email and also lost my folders. does anyone know if its something that I have done or an issue with virginmedia.

if its something I have done is there anyway to fix it.

many thanks in advance

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Superuser
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Re: Missing emails and folders

Sign in to webmail and look in the Trash folder.

For the missing folders also check IMAP folder subscription:

  1. Click , then Settings
  2. Click Email and scroll to bottom of web page
  3. Click Change subscription
  4. Click and confirm appropriate folders are selected
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moleyme
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Re: Missing emails and folders

Thanks for your reply but it sadly didnt work

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Superuser
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Re: Missing emails and folders

… did you check the Trash folder?

If the Trash folder is empty phone Virgin Media to see if they can help resolve the issue however be forewarned the usual response is that if it not in the Trash folder then it cannot be recovered..

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moleyme
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Re: Missing emails and folders

I had already checked the trash and nothing was there. have also rung virgin twice and spoke to 2 different people who did different things but sadly no joy. I have lost all my emails and there seems to be no getting them back. thank you for trying to help I do appreciate it

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