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joannnap
On our wavelength
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Message 1 of 18
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Mailbox unavailable

Hi,

I am keep getting this error when I am trying to log in into my mailbox:

Untitled.png

Could you please sort this issue for me?

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Superuser
Superuser
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Message 2 of 18
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Re: Mailbox unavailable

I think you can sort it yourself. The web mail service seems to working OK (I don't say "well" - that would be tempting fate). Clear your browser cache and cookies. That should solve it.

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Superuser 2017/18
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joannnap
On our wavelength
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Message 3 of 18
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Re: Mailbox unavailable

Thanks for your response. I tried clearing my browser data didn't help. I also tried using different web browsers ( firefox, chrome, ie, opera) none of them worked. Also used ccleaner which didn't help as well, so I believe there is something wrong with my mailbox.

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Superuser
Superuser
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Message 4 of 18
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Re: Mailbox unavailable

Have you got a paid for VM broadband account? What is the VM domain - the e-mail address AFTER the @ symbol?

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Superuser 2017/18
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joannnap
On our wavelength
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Message 5 of 18
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Re: Mailbox unavailable

I have Vivid 200 Gamer broadband package and I use login @virginmedia.com

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Superuser
Superuser
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Message 6 of 18
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Re: Mailbox unavailable

Thanks. That eliminates one option. The Forum Team can take a look next week. As the fault is long term I'll flag it for them.

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Superuser 2017/18
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joannnap
On our wavelength
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Message 7 of 18
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Re: Mailbox unavailable

Thanks for helping.

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Superuser
Superuser
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Message 8 of 18
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Re: Mailbox unavailable

The thread has been passed for urgent attention to the Board's e-mail experts who will be back on Tuesday. This is most probably an issue with VM's back-end servers. We'll get it sorted for you.

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Superuser 2017/18
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Forum Team
Forum Team
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Message 9 of 18
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Re: Mailbox unavailable

Hi joannnap, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your Mailbox. 

 

Please PM (purple envelope, top right hand corner) me with the details of the Mailbox you are trying to reach and I will investigate this further for you. 

 

All the best

 

Emma


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Bingley
Superfast
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Message 10 of 18
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Re: Mailbox unavailable

I am also now getting this Sorry your mailbox is unavailable at the moment when signing in. When will you  fix this lame offering of an email system out. It has never worked correctly since introduced last year. Pathetic. 

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