It may be because the email client on the MAC post update is obtaining settings from an out of date database, many years ago VM email addresses used Google settings. Best to manually configure with these settings please
Thanks ravenstar I'm now receiving e-mail on iPhone but still can't send. I'm following your instructions from a year or so ago but getting stuck at editing servers. I'm using the virgin media.com server as advised but still it won't verify the account. Any help appreciated, I'll follow your steps once more thanks. Andy
First thing I'd do is double check all your devices currently have nothing in the Outbox. As if they do then they may try sending and if any still have the wrong password then they'll trigger a VM321 lockout. Which will affect any other devices.
Once you're sure there's nothing trying to send. You need to concentrate on fixing one device at a time.
Please note as well that iOS has another weird bug in that if password authentication fails when trying to verify account settings, instead of reporting a password error, it instead claims the server did not respond .
Only use Helpful answer if your problems been solved.
I'm still not entirely sure what I did but deleting the e-mail trying to send combined with setting up a test account, deleting the original and renaming the test account brought everything back to normal on both laptop and iPhone.
You are right about that apple bug that returns a 'server did not respond' error message though!