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One to Watch
Wylienet
Posts: 5
Registered: ‎14-12-2009

Lost patience with Blueyonder email

After suffering the third email "outage" in two weeks, I'm going to give up using my Blueyonder email address. I've been using it as my work email address for more than five years, but I'm fed up of having to apologise to clients who have had emails bounce back because of the ridiculously small 30mb limit on Blueyonder accounts (when is this promised capacity ungrade ever going to happen?) or because outages have meant that their emails to me have gone AWOL for 12 hours or more.

This kind of patchy service might have been acceptable 15 years ago, but there is no excuse for it in 2009.

If there's anyone from Virgin looking in, I'd be interested to hear your explanation. Or if you have a blueyonder email address, i'd be keen to hear your views too.

Meanwhile, I'm going to start the laborious job of telling my contacts to replace my Blueyonder address with my Google one.

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The Sorter
AlexBrown
Posts: 899
Registered: ‎12-08-2009

Re: Lost patience with Blueyonder email

Getting stuck into it straight after the Xmas change freeze - see my recent blog on this.

 

 

 

 

 

Alex

Alex Brown
Head of Broadband Product Experience, Virgin Media

Tweet us: @virginmedia
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Good to Know
ianjayne
Posts: 647
Registered: ‎03-09-2009

Re: Lost patience with Blueyonder email

[ Edited ]

According to the status page there has been a National Issue with web mail and Blueyonder mails for the last day.  Supposedly now fixed, not so it's still down at 1940 hours 16 Dec 09 being monitored by 'engineers' apparently.  How about fixing it instead???

 

After XMAS??????

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Fresh as a Daisy
swink
Posts: 4
Registered: ‎17-12-2009

Re: Lost patience with Blueyonder email

I am losing patience with blueyonder - not only was I without emails for almost a week, now that the problems seem to be fixed, there is no sign of the emails I should have received during the week.  What little corner of cyberspace is harbouring them?

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Good to Know
ianjayne
Posts: 647
Registered: ‎03-09-2009

Re: Lost patience with Blueyonder email

I too have missing emails.  Several in the last few days. Contacts have had to resend them.

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Clever-clogs
Strummer61
Posts: 74
Registered: ‎25-01-2010

Re: Lost patience with Blueyonder email

I have sent 20 mails from my work to my Blueyonder address since Friday & None have arrived.

 

I sent some to both Blueyonder & Hotmail.  They arrived at my Hotmail & I was able to forward them from Hotmail to Blueyonder, but still not got the mails from work.

 

I am receiving emails, but knowing that I can't get any mail from my Work address, who know what other mail is going missing?????

 

 

What are Virgin doing about this?

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Good to Know
ianjayne
Posts: 647
Registered: ‎03-09-2009

Re: Lost patience with Blueyonder email

[ Edited ]

Look in Spam! (on webmail)  Just look at webmails threads and spam.

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