Menu
Reply
  • 2
  • 0
  • 0
robshell
Joining in
51 Views
Message 1 of 3
Flag for a moderator

Lost Emails

Hello

First time posting on here.

My emails disappeared at the start of December. This is the first time this has happened.

I normally access my emails via my iPhone. I've logged on to Virgin email today and I cannot view any emails in my inbox before 02/12/2016. however I can view a lot further back in my sent items?

Any thoughts please?

 

0 Kudos
Reply
  • 2
  • 0
  • 0
robshell
Joining in
41 Views
Message 2 of 3
Flag for a moderator

Re: Lost Emails

A quick note, I didn't delete any of these emails, suddenly one day they just disappeared from my iPhone. The emails have continued to work fine since.

I wondered if Virgin had changed servers or something and maybe misplace my emails. ( sorry I'm not very tech savvy!).

0 Kudos
Reply
  • 9.11K
  • 300
  • 980
Forum Team
Forum Team
15 Views
Message 3 of 3
Flag for a moderator

Re: Lost Emails

Hello robshell

 

Welcome to our forum, I am sorry you have lost some emails. A difficult thing to try and find our what actually caused it but we have noticed a bit of a trend with the Iphone with IMAP 

I feel sure you have but have you checked trash on webmail and all devices?

 

Thank you

Nicola

Virgin Media Forum Team
0 Kudos
Reply