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Registered: ‎14-01-2010
Message 1 of 9 (264 Views)

Logging in takes forever

Wy is it that logging into webmail through the Virgin website involves 2 to 3 minutes of buffering, before and after the actual sign-in page?  

When Virgin used the Google platform it was really quick and efficient.  Since it switched to this home-grown system it is painfully slow and clunky.  

I don't expect to hear a solution.  I just wanted to vent.

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Forum Team
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Registered: ‎23-11-2011
Message 2 of 9 (226 Views)

Re: Logging in takes forever

Hi Noghar,

Vent away, we don't mind at all. It is frustrating having to keep refreshing the login page to gain access to webmail. This is still being worked on by our Email team and we shall let you know when progress is made, though I imagine you'd find out for yourself anyway simply by logging in to webmail with no issues.

In the meantime some customers report that using Google Chrome requires less page refreshes and we recommend setting an email client.

Kind wishes Smiley Happy

 


Jen
Forum Team



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On our wavelength
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Registered: ‎04-02-2013
Message 3 of 9 (170 Views)

Re: Logging in takes forever

Does one need to use the WebMail account should one wish to check/change account settings, like, um, the infamous Spam-filtering options? Smiley Frustrated

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Superuser
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Registered: ‎10-10-2012
Message 4 of 9 (167 Views)

Re: Logging in takes forever

Yes - the spam filtering options can only be set in web mail.

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Superuser
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Registered: ‎01-11-2009
Message 5 of 9 (154 Views)

Re: Logging in takes forever

It should be pointed out that the infamous Spam filtering options have been changed to mark as spam and deliver to spam folder pretty much across the board, so the spam options shouldn't need changing.  (I would never recommend rejecting all spam until I know the spam filters are working properly, and not even then).

Tim

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On our wavelength
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Registered: ‎04-02-2013
Message 6 of 9 (150 Views)

Re: Logging in takes forever

Well in my case it was to turn off ALL spam filtering (instead of marking it as SPAM and still delivering it) - trouble is I've forgotten a password for a Jobs Listing board where I finally spotted a vacancy in my skillset/requirements, so I asked for a password reset and now the email to do that has evaporated/never got to me and re-asking that site after making that change is just getting a polite notice that they have already sent a password reset email and to check in my Spam Folder. Smiley Mad

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Registered: ‎20-04-2012
Message 7 of 9 (117 Views)

Re: Logging in takes forever

I always sign in with my ntlworld email address using webmail on my laptop. For months now, it has taken a while to download my emails but today, I can't download them at all. 

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Registered: ‎10-10-2012
Message 8 of 9 (85 Views)

Re: Logging in takes forever


pinkywoo wrote:

I always sign in with my ntlworld email address using webmail on my laptop. For months now, it has taken a while to download my emails but today, I can't download them at all. 


I've replied to you in your main thread, here:

http://community.virginmedia.com/t5/Email/Emails-won-t-download/td-p/3371209


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On our wavelength
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Registered: ‎20-04-2012
Message 9 of 9 (77 Views)

Re: Logging in takes forever

Thank you.

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